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Senior Customer Success Manager

| Culver City

Are you outgoing, self-motivated, and willing to take the lead? Do you know what is needed to ensure clients are happy and expectations are met? SteelHouse, one of the fastest growing online advertising companies in the country, is looking for a Senior Customer Success Manager who is able to learn quickly on the job and work well under pressure. LA-based, with a cool company vibe, SteelHouse is looking for the right, highly motivated person to join our Customer Success team. If you want a great opportunity in a company that is revolutionizing the online display advertising industry – this is for you.

The Customer Success team is a group of AdTech enthusiasts who specialize in driving outcomes for our client portfolio. They are seeking a highly-detail oriented individual who is accountable for owning the client facing relationship and the revenue portfolio designated for their account assignments. The Customer Success Manager will be tasked with ensuring operational excellence around platform adoption, execution, which will in turn mitigate churn.

You have:

  • A proven ability to grow revenue in strategic relationships with clients
  • Passion for advertising and are supportive of great creative work
  • 5-7 years of experience in a quota bearing position (new or retained business) within AdTech or MarTech industry
  • Experience with business planning and forecasting deals, while effectively developing and implementing solutions to hit revenue targets
  • Strong customer service skills with ability to investigate and take action to meet future and current client goals
  • Proficiency in Microsoft Office and Salesforce, as well as familiarity with Zendesk and Zoom
  • Stellar problem solving skills and enjoy providing a high level of service
  • Willingness to take initiative individually and within a team
  • Ability to work full-time in our Culver City office
  • Bachelor’s degree

You will:

  • Be the main point of contact for all product, technical, and commercial related customer inquiries, while defining success plans with key deliverables and ensuring clear communication across customer’s marketing operational areas
  • Be accountable for the customer’s overall success with the SteelHouse Advertising Suite (SHAS), including renewals (if applicable), adoption of SHAS solutions, customer health, and satisfaction
  • Deliver on an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer journey model to align, track and evolve the customer's business goals
  • Effectively network within accounts to drive successful execution of customer’s strategy and drive adoption of SH products by using data to provide insights, share best practices, and progress.
  • Foster innovation and be the voice of the customer internally at SH by sharing best practices and new ways your customers can leverage SH solutions to advance their digital efforts and outcomes
  • Identify customer risk and collaborate with Finance, AdOps, and other SH teams to execute on “get well” plans and ensure customer outcomes are being met on a daily, weekly, monthly basis
  • Provide weekly forecast and outlook insights to leadership based upon customer satisfaction, pipeline opportunities, and relationship risk, etc

The gig comes with a few perks:

  • Collaborative work environment with friendly people
  • Beautiful office with an open floor plan and huge windows
  • Transparency-we share very detailed financial info at company meetings
  • Investment portfolio- Acorns contribution from SteelHouse
  • Competitive compensation
  • 100% healthcare coverage
  • Open-ended vacation policy with an annual vacation stipend
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical and dental care
  • Weekly food deliveries, food trucks and outdoor BBQ
  • Gated dog run located outside

About SteelHouse:

SteelHouse provides advertising software for direct marketers, agencies, and brands of all sizes. The SteelHouse Advertising Suite provides marketers with everything they need to launch retargeting and prospecting campaigns through display, mobile, and social. The SteelHouse Creative Suite lets anyone create beautiful ads using the content around them. Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry.

SteelHouse Wins: built in Los Angeles Top 100 Digital Companies in LA, Hermes Creative Award Winner, Telly Award Bronze Award Winner, AVA Digital Award Platinum Winner, EMA Innovator Award Winner, LA Business Journal's Top Places to Work in LA.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WalkMeAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM
    • SendGridEmail
    • PardotLead Gen

Location

SteelHouse is located in the diverse and historic town of Culver City. Our office is just off the LA River, and is only a metro ride from the beach.

An Insider's view of SteelHouse

What’s the vibe like in the office?

The SteelHouse office has a vibe I would describe as fun and energetic. The communal, open space allows for strong team collaboration and communication. Everyone here is like a family - we support each other and actually enjoy coming in to work!

Annaka

Sr. Account Manager

What's the biggest problem your team is solving?

The biggest problem my team is solving on the tech side is to migrate our legacy infrastructure to AWS. We are leveraging cutting edge technology to upgrade our infrastructure which will help us improve on the platform stability and would allow us to meet the demands of growing business.

Aiman Parvaiz

DevOps Manager

How does the company support your career growth?

SteelHouse has provided me ample opportunities to pave my own growth path. This starts with proactive leads that ask what I am looking to improve on, or what I would like my next steps to be. Leadership then assists in opening doors so I can work towards those goals, without which I would not be where I am in my career today.

Brooke

Sr. Solutions Architect

How do your team's ideas influence the company's direction?

Being a part of the Recruiting team, we directly impact the people that create the future of our company. A huge focus for us is Diversity & Inclusion. When we have people of varying backgrounds and identities, we gain new perspectives, our approach changes, and we’re able to develop a better product that caters to everyone.

Liliana

Talent Coordinator

What does career growth look like on your team?

Career growth is an important aspect of working on the Revenue team. We create an organic career path that allows team members to work with a more sophisticated customer set, and learn deeper level aspects of Sales & Customer Success. We also encourage our team members to be cross-functional, and to move up in other departments.

Rory

Chief Revenue Officer

What are SteelHouse Perks + Benefits

SteelHouse Benefits Overview

At SteelHouse, our vacation policy can be summed up in one word – unlimited! Not only do we give you unlimited vacation, we also help pay for it with an annual vacation stipend! In addition, we have three day weekends every month.

Everyone is given a Flexible Spending Account (FSA) for dependent, medical and dental care. Our insurance is inclusive of transgender individuals and gives access to Employee Assistance Programs. We also partner with Carrot to provide our team members with fertility health benefits.

Team members are given a laptop on their first day and once you’re here 6 months as a full time team member - it’s yours. SteelHouse also invests in our team members with a contribution to their Acorns accounts.

We have weekly food deliveries and food trucks, a BBQ on the patio outside, a dog run so team members can bring their dogs to work, and a variety of game tables.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
At SteelHouse, employees are able to work from any location. We are proud of the trust we are empowered to have in our team-members due to their diligence and strong work-ethics.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We take our beer very seriously at SteelHouse. Not only do we have beer on tap, we make our own brews and ciders in-house as part of the SteelHouse Brewery.
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
The SteelHouse kitchen is always stocked with groceries for team members to make their own breakfasts and lunches. We also have Burrito Fridays every month!
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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