TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Sr Client Success Manager will own and oversee relationships with some of TigerConnect's largest and most strategic customers. This person needs to be an active listener and strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives. They will thoroughly understand their clients' strategic priorities and provide meaningful insight on how clinical communication and collaboration can be improved through the use of TigerConnect products and services.
What You'll Be Doing:

• Establish and maintain strong partnerships as a trusted advisor for 10 - 20 of our top tier clients
• Partner with customers to understand their strategic business goals, timelines, priorities, and metrics of success
• Collaborate with project managers and clinical SME colleagues to capture client return on investment and success stories using TigerConnect
• Proactively identify high-risk customers and make recommendations about how best to remedy any issues that arise
• Analyze and monitor customer usage data to draw insights regarding the client's internal workflows with the product and how to generate value/return on investment
• Communicate usage data to the client to improve user behavior, increase user productivity, drive further adoption, and recommend other TigerConnect products and services to assist the client in their Clinical Communication and care team collaboration goals
• Proven track record working in a customer-facing environment leading to increased client engagement and satisfaction
• Experience with Salesforce or other related CRM technology.
• Previous experience in SaaS, mobility, cloud, or healthcare industry sales environment, preferably within a high-growth company
• Experience managing multiple tasks or initiatives simultaneously and prioritizing strategically

What You Bring:

• BS/BA in Communications, Marketing, Business Administration, Clinical or related field preferred
• 1 year of experience working in a clinical environment, preferably in a sales, account management, marketing, or project management capacity
• Must have healthcare experience, preferably as a clinician and/or in performance improvement or hospital operations management
• Excellent relationship skills, as well as effective communication skills across all levels of management and product users
• Ability to analyze customer usage data and develop recommendations based upon those data insights
• Strategic thinking and problem solving - able to focus on big picture goals and not get stuck in the day-to-day details
• Ability to navigate ambiguity and operate effectively, even when things are not defined or the way forward is not certain - makes sound decisions, even in the absence of complete information

How we pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a base salary from $76,300 - $158,000
• You will also be able to participate in our annual corporate bonus program

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning

• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.