GumGum is a global technology and media company specializing in contextual intelligence. For over a decade, we have applied our proven machine learning expertise to extract value from digital content for the advertising industry. The company’s contextual advertising engine, Verity™, comprehends the meaning of text, images and video online, allowing marketers to safely and precisely place ads where people are most engaged. Combining that contextual targeting and brand safety intelligence with proprietary high-impact ad formats, GumGum’s advertising solutions deliver industry leading efficiency, accuracy and performance.

The Sr. Client Solutions Manager is responsible for partnering with Sales to achieve regional revenue goals, leading the Deal Response stage of the sales cycle to close opportunities that have a voiced budget (or, if programmatic, specific planned initiative). This entails working cross-functionally across GumGum’s Growth Team to prepare recommendations that address the client’s needs and objectives and position GumGum to partner effectively with the client on each potential campaign. The Sr. CSM also mentors and advises more junior and new team members (as requested by team leadership), and plays an active role in continuously improving the team’s effectiveness.  

Success in this position requires the ability to understand client needs, craft solutions that match needs to GumGum’s offerings, project manage, storytell, and prioritize competing response demands.  This role will operate in a fast paced environment with tight deadlines, and is expected to deliver autonomously with limited oversight and guidance from team leadership.

Please note, working Pacific time zone hours is a requirement of this job. GumGum is only open to hiring candidates who are residents in states within the Pacific, Mountain, or Central time zones.

Responsibilities

• Deal Response Leadership
  
  • • Lead creation of the response for every Deal Response stage opportunity. This includes any deal with a voiced budget (or, if programmatic, specific planned initiative), regardless of size, account, or channel (i.e., managed direct or managed programmatic)
    • Drive cross-functional alignment on what to propose throughout the response creation process. This involves preparing for, facilitating, and following up on discussions to brainstorm and review proposed solutions. It also means regularly  pushing back internally and influencing others to adopt alternative solutions
    • Prepare required response deliverable(s) that are on-time and of high quality 
    • As needed, contribute to client follow-up efforts on specific deal responses, such as insights for a check-in email or participation in a response feedback call
    • Advise more junior and new team members on large deal responses, as requested by team leadership
• Response Deliverable Creation (Deliverable Quality)
   
  
  • • Prepare response deliverables that succinctly communicate our understanding of the client’s needs and a proposed solution, in a manner that differentiates GumGum and is palatable to media buyers. Masterfully combine qualitative and quantitative information to tell the most compelling stories possible 
    • Deeply understand GumGum’s value proposition and offerings, and consistently reflect this understanding in all response deliverables
    • Gracefully navigate GumGum’s internal teams to propose solutions that showcase both the best that GumGum has to offer and what the organization can reasonably support
    • Fully utilize team resources to create responses as efficiently as possible
    • Take a data-driven and analytical approach to storytelling, leveraging data tools and reporting, including but not limited to Looker, Quantcast, and Comscore
• Client Solutions Team Effectiveness

• Proactively identify and lead opportunities to improve team resources that will maximize efficiency of response creation
• Independently prioritize Deal Response workload, involving manager for help when needed
• Proactively identify and pursue opportunities to lead at least one initiative per quarter to improve the effectiveness of the client solutions team overall
• Mentor more junior and new team members, as requested by team leadership

Minimum Qualifications

• Bachelor’s degree in business or a related discipline.
• 3-7 years of work experience, ideally in media buying, sales, customer success, business development, or marketing, either in high growth tech companies or agencies
• Experience developing proposals and pitches
• Exceptional written and verbal communication skills
• Attention to detail
• Project management and prioritization
• Storytelling, using both qualitative and quantitative information
• Ability to use, or quickly learn, research and reporting tools like Comscore, Quantcast, and Looker
• Solid understanding of online advertising and how media agencies and brands make decisions 
• Proficient in PowerPoint and Google Slides
• A ‘sales planner’ or ‘seller’ by trade with a strong drive to win business
• A project manager and storyteller with the energy and skills to quickly and effectively communicate mutually beneficial solutions to clients
• Ability to partner and communicate effectively across teams
• Ownership mentality and proven ability to get things done well and on-time without extensive oversight