Senior Associate, Strategy & Operations
ABOUT WELL HEALTH
Our Mission: Make healthcare the gold standard in customer service.
What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare.
SUMMARY
WELL Health is seeking a Senior Associate for our Strategy and Operations Team to identify and execute growth opportunities in our company. This person will evaluate market trends, collect competitive intelligence, analyze current and potential growth engines, and rank opportunities for growth. They will leverage strategic frameworks to develop a plan in collaboration with leadership and consistently challenge that plan with refreshed analysis from market research and company performance. This role is best suited for someone who is interested in working on the most important strategic problems faced by a high growth business and who is eager to bring a “whatever it takes” attitude toward problem solving. The role reports directly to our VP of Strategy and Operations.
To ensure success you will have a clear understanding of your role, be focused on planning and growth objectives, and provide recommendations on which markets to target based on thorough analysis and sound judgement.
RESPONSIBILITIES
- Conducting research to identify all potential markets for growth, including addressable & obtainable market size, competition, pricing, regulations, and risks
- Analyzing all current, adjacent, and emerging market dynamics, trends, share changes, product SKU performance, and competitive intelligence against company growth engines
- Prioritizing and recommending at-the-ready WELL’s next growth opportunity by creating and maintaining a strategic framework to stack rank growth engines, target markets and WELL’s unfair advantage
- Leading the development of the strategic plan and phased testing / execution by collaborating with the executive leadership team, board, and senior leaders
- Ensuring suitable metrics are in place to measure performance and progress against the strategic plan
- Collaborating with the CFO to develop a capital plan in line with the strategy
- Collaborating with the SVP of Product to develop a product roadmap in line with the strategy
- Collaborating with leadership, special committees, and consultants to execute strategies
- Communicating strategy effectively throughout the company
- Role will have C-suite visibility and opportunities to work directly with WELL’s board of directors
REQUIREMENTS
- BS, BBA, or BA
- 2+ years of strategic experience in a similar environment, management consulting, or investment banking
- Experience influencing and collaborating with senior stakeholders
- Strategic thinking and thought leadership when engaging executives
- Experience supporting complex strategic and operational initiatives for growth to large organizations
- Outstanding communication skills, both written and verbal
- Role requires extensive use of PowerPoint and Excel; fluency in modeling, data analytics, business argument formation, communication in slides, etc. is a must
- Experience leading primary and secondary research, creating new data sets, and working with strategic market research vendors is also essential to the role
- Excellent people skills
- Available for limited travel
BONUS
- B2B SaaS experience
- Healthcare experience
LOCATION
WELL is headquartered in Santa Barbara, CA. This role is remote friendly to anyone in the United States. You will be asked to come onsite to Santa Barbara periodically for team building, strategy sessions, and meetings with senior management. #LI-Remote
WORKING AT WELL
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL.
Committed to Diversity, Equity, and Inclusion
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.
Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
