Retail Operations Manager at The Black Tux

| Santa Monica
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The Black Tux is reinventing the formalwear rental industry so guys can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
The Black Tux’s Retail team is growing rapidly, and we are looking for an Operations Manager to help us scale. Our Operations Manager will own the operational development and execution of our overall retail program needs. They will possess great skills in relationship building, troubleshooting, communication, time management, and building out operational processes.

What you’ll do

  • Ensure we are maximizing efficiency across all processes and procedures
  • Create and document all standard operating procedures for our showroom department
  • Coordinate and participate in the execution of launching any new showrooms
  • Coordinate the operational needs regarding any new sales or brand exposure initiatives such as: Prom partnerships with schools, collaboration with colleges, trade shows or corporate functions
  • Collaborate with Regional Manager to coordinate any build outs and construction for renovations or new showrooms
  • Travel to any showrooms as needed for launches or ongoing operational needs
  • Directly manage our Office Coordinator with all showroom related projects and deadlines
  • Act as primary point of contact with our tech team to manage project timelines, initiatives, testing and launch of any new tech product as it relates to showrooms
  • Collaborate with Showroom Managers on facilities maintenance
  • Support coordination of purchase and delivery of any new furniture, fixtures, etc to all showrooms
  • Own all inventory management as it relates to showrooms in collaboration with our product and warehouse teams, including but not limited to: conducting bi-annual showroom inventory, release of new product to showrooms, fulfillment of damaged/replacement items, etc.
  • Order and maintain proper levels of all showroom supplies in collaboration with Showroom Managers and Nordstrom Ambassadors
  • Act as the account manager and point of contact for Yelp and Google Places accounts for all Retail showroom locations
  • Posses or acquire intimate knowledge of all internal systems and platforms as it relates to showrooms including but not limited to: TBT website UX, TBT backend Admin platform, Appointment Plus, Ximble, and Tableau. 
  • Act as showroom expert and resource for all internal systems and platforms
  • Proficient at digesting data to inform decisions and discover team needs or opportunities
  • Leverage tableau and other data resources to create reporting needed to research opportunities, inform decisions or support initiatives
  • Think creatively to suggest new ways of enhancing our in store customer experience
  • Accountable to the operational KPIs for Showroom department

Who you are

  • You are or can become intimately familiar with the internal TBT platforms that support our retail division
  • You have a keen sense for operational efficiency; developing and rolling out operational procedures
  • You can manage many projects simultaneously, and properly time manage to hit deadlines
  • You love relationship building and supporting internal and external partners to ensure success for our showrooms
  • You thrive on problem solving
  • You take feedback and direction well, but can also work autonomously toward targets and goals
  • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion creatively.

Benefits and Perks of Working at The Black Tux

  • Exciting startup environment
  • Weekly catered lunches
  • Dog-friendly office
  • Complimentary dry cleaning & tailoring services
  • Health, dental and vision coverage
  • 401(k)
  • Paid parking
  • Parental leave (non-birthing parents included)
  • Open vacation time
  • Stocked kitchen & pantry
  • Apple equipment or whatever you need to be productive
  • Monthly team outings
  • Free suit and tuxedo rentals
  • We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities

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We're located in the heart of Santa Monica, steps away from the beach. Hop on the metro, ride your bike or enjoy complimentary parking.