Retail Operations Manager

| Greater LA Area

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The Retail Operations Manager will be responsible to analyze and optimize operational performance servicing all Key Accounts within UMG Physical Supply Chain Operations. This will include engaging with key accounts and facilitate interaction to drive performance improvement efforts across all sales channels for UMG physical product.

Job Functions:

  • Collect and analyse detail data for each key account and other key sales channels, including Distribution Partners, Retail Accounts, eCommerce Partners and UMG DTC.
  • Create and publish compelling reports on key performance metrics on a regular basis and distribute to key stakeholders. Facilitate and present to focus groups as required.
  • Create and maintain scorecards with root cause analysis for each key account and where available compare with Customer's Vendor scorecards.
  • Collaborating with other UMG Operations and Commercial teams to identify opportunities for improvement and transformation.
  • The engage with all key accounts and facilitate meetings and opportunities for UMG executives and key accounts to engage in process improvement efforts.
  • To monitor and analyse delivery performance breakdowns, like penalties and charge backs and identify process improvements to transform key business processes.

Job Requirements:

Skills/Abilities:

  • Extremely detail oriented and organized
  • Strong data management and analytical skills
  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities and stakeholders inside and external to UMG
  • Adept problem solver; ability to come up with inventive solutions on the fly.
  • Highly proficient in Excel & Microsoft Office
  • Very strong communication and presentation skills
  • Works well within a team

Experience:

  • 3 to 5 years of experience working in a Retail Operations or Retail Services environment. Other retail channel experience will be a plus
  • Experience in business to business and e-commerce environments
  • Demonstrated experience in a Supply Chain Operations environment

Education:

  • Bachelor's Degree in Business, Supply Chain, or a related field

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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