Program Director, Enhanced Services

| Remote
Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…
Our Program Director, Concierge Services will create and manage first-class and curated experiences to all current and future AvantStay guests. The ideal candidate will be a certified hustler that has worked in a rapid growth start up environment with experience in sales and/or operations. As the leader of our Concierge department, you will enable remote SDRs to easily sell value add services to guests while in market concierges ensure that booked services go smoothly. This hire will be responsible for building a world class team to deliver these services. This person is passionate about helping people and enhancing the guest experience in every way possible and has a proven track record of doing so.

What you’ll do…

  • Work with stakeholders to build out national value add services.
  • Create and implement national concierge SOPs and processes.
  • Build out training material to maximize conversion on lead opportunities and outreach efforts.
  • Set concierge KPIs to understand progress towards goals and areas needing improvement, focusing on revenue generation.
  • Lead our Concierge programming, including identifying, testing, and finalizing local vendors in all current and upcoming market alongside local concierge managers.
  • Build an in-depth budget, resourcing and P+L for Concierge as a function.
  • Understand how to leverage Concierge as a unique selling proposition for AvantStay.
  • Keep relevant systems updated with vendor and customer information.
  • Provide knowledgeable and accurate information on AvantStay properties and policies.
  • Build and maintain positive relationships with guests, field operators and local vendors.

What you’ll bring…

  • Bachelor’s degree in a related field
  • 5+ years experience in business development, business operations, or account management OR 5+ experience as a program manager
  • Extensive customer facing experience, with a background in Sales and operations
  • Ability to work across multiple departments including engineering, marketing, operations, and business teams
  • Experience optimizing user funnel and marketing campaigns
  • Proven ability to build a manage a team to support scaling growth especially in a remote environment
  • Ability to understand business issues into actionable processes for your team
  • Strong written and verbal communication skills
  • Availability evenings and weekends as needed

Perks and Benefits...

  • $100,000 - $140,000 (Salary + Bonus)
  • Benefits and Unlimited Paid Time Off
  • Team bonding and off-site events
  • Complimentary and discount stays at AvantStay properties
  • Dog-friendly office

When you join AvantStay…
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FullStoryAnalytics
    • AirtableAnalytics
    • IllustratorDesign
    • Design ManagerDesign
    • Studio DesignerDesign
    • AsanaManagement
    • AirtableManagement
    • StreamlineManagement
    • CopperManagement
    • IntercomCRM
    • SalesforceCRM
    • CopperCRM
    • GmailEmail

Location

750 N San Vicente, West Hollywood, CA 90069

An Insider's view of AvantStay

How would you describe the company’s work-life balance?

AvantStay has a great office culture that makes the days fly by. I'm inspired to work hard when I'm surrounded by the passionate people on our team every day! The social and wellness events outside office hours definitely contribute to a great team environment and create balance.

Ben

Onboarding Manager

How do you collaborate with other teams in the company?

You never feel any unwanted pressure to come to work, you are free to be a self-starter and have your own projects. Everyone in the company promotes healthy performance culture, you feel confident that you will do a great job. You easily collaborate with every department in the company on a daily basis.

Michael

Product & Systems Associate

How does the company support your career growth?

The career growth support I’ve received from my manager and AvantStay have been incredible. I’ve moved from an Operations Associate to Program Manager in less than 1.5 years and am working towards my PMP certification through company sponsorship. It’s rewarding to feel recognized for the impact I’ve made and have the potential of making here.

Michelle

Program Manager, Operational Excellence

How does the company support your career growth?

AvantStay has shaped my career, I started interning for them my senior year of college, and eventually became a financial analyst working full time. The company helped guide my career path with my choice of study and became a gateway to the working-world. I have them to thank for my growth as an individual and young professional.

Madeleine

Business Analyst

What are AvantStay Perks + Benefits

AvantStay Benefits Overview

We offer medical, dental, and vision plans, along with an unlimited PTO policy and a dog-friendly office. We also offer our employees discounts on stays in our beautiful homes, along with semi-yearly "Travel With The People You Love" credits towards a stay. We heavily value teamwork and fun, and are always thinking of ways to bring our people together.

Culture
Volunteer in local community
AvantStay Causes Group
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
AvantStay employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available
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