Redgate Software

Specializing in end-to-end database DevOps for over 24 years, Redgate makes ingeniously simple software.

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Product Support Specialist

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We’re looking for a passionate and talented Product Support Specialist to provide exceptional customer and technical support for Redgate Software tools. You’ll need to thrive on solving technical problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to give them the support they need to get them out of a jam.

You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

Our culture will challenge you to quickly develop personally and professionally. We’ll equip you with all the training, tools, and ongoing support you need to be successful, and give you the freedom and flexibility to excel at what you do.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.

What makes you a Redgate Product Support Specialist?

You have a successful track record working with a technical product base and a knack for understanding and explaining technical concepts
You have a passion for working closely with customers to deliver the highest quality customer experience, service and support
You get a kick out of solving puzzles as part of a close-knit team
You have a good understanding of Windows permissions and concepts
You have a basic understanding of networking concepts and troubleshooting practices
You have a solid understanding of how to troubleshoot issues in a Windows environment
You have a passion for software and technology

What would really help?

A bachelor degree in a related discipline or equivalent experience
Previous customer service and technical experience in a similar role
Experience setting up and maintaining Windows Server and/or clusters
Knowledge of installing and maintaining web servers (IIS, Apache)
SQL Server administration experience (backing up or restoring databases)
Scripting or basic software programming knowledge
An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)

What’s the package?

Award winning culture
Competitive salary plus an extensive benefits package, including:
- 20 days of paid vacation, plus federal holidays
- 401(k)
- Health, dental, and vision insurance
- A relaxed and professional environment
- Weekly lunches
- Free parking
You’ll work about 40 hours a week, Monday to Friday, with flexible work time. Some weekend work may be required as the role evolves

You must have the right to live and work in the United States to apply for this role.

Redgate Software Inc. is an Equal Opportunity Employer.

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Lucy Boyes

Internal Communications Manager

VISIBILITY AND SUPPORT

Fostering inclusion through daily practices

“As one of Redgate’s senior communicators and one of a small number of transgender employees, I field questions or concerns that coworkers might not be comfortable bringing to someone else,” Lucy Boyes said. “It never stops being an honor.” Beyond individual connections, Boyes has been able to support changes around trans inclusion and visibility by incorporating gender-neutral bathrooms in Redgate’s new headquarters and building a culture of inclusivity through the practice of sharing pronouns. “I’m grateful to demonstrate that Redgate is a safe place to be gender-nonconforming,” they said.

I care deeply about making the workplace a better environment for the humans who do the work, including creating a culture where everyone is free to bring their entire selves to work if they choose.

Cathy Culpepper

ISR/SDR Manager

CONNECTION AND INSPIRATION

Creating new seats at the table

When Cathy Culpepper began her career, she found herself excluded from conversations and decisions based on her gender or race. That experience has informed how she shows up for her Redgate colleagues today. “It’s important to be the person in the room who advocates for a more accepting and welcoming future for all,” she said. One part of building that future is creating mentorship pathways to support growth. According to Culpepper, “If we aren’t hiring diverse team members, we don’t have the ability to promote and create mentors to whom future team members can look up.”

There are many benefits to diverse teams — more creative problem solving, more empathy toward peers and customers and a positive impact on revenue. I see all of these qualities on my team.

Josh Byus

Customer Success Manager

INFINITE POSSIBILITY

Finding purpose in supporting diversity

Every day, Josh Byus strives to fulfill his personal philosophy: “Infinite diversity in infinite combinations.” Star Trek fans may recognize the quote — the foundation of Vulcan belief in the beauty and possibility of celebrating difference. And according to Byus, Redgate found a way to do exactly that at the recent Level Up internal conference by highlighting a panel of some of the newest and youngest Redgaters. “They came from different cultures and locations around the world,” he said. “Their presentation offered new ideas to tangibly lift up those climbing ahead in their careers.”

Diverse people coming together to create a sense of purpose, belonging and constructively challenging each other through our differences helps me find value and growth in the work that I do.