Payment Operations Manager

| Remote
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We are Mythical Games. A venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry with the launch of exceptional video game experiences that leverage distributed ledger technology while also providing a platform of robust tools that will allow any other game developers to do the same.

We are looking for an experienced Payment Operations Manager to provide operational excellence to our day-to-day payment needs, providing leadership and expertise in the field of payments that will support scalability for our organization. In this position, you will work closely with product teams on improvements, optimization initiatives, and integrations to ensure the best payment experience is offered to our customers.  Under the Trust & Safety umbrella, you will also work closely with our Fraud Team to ensure we provide safe, secure, and compliant payment solutions for our customers.


Responsibilities

  • Your passion for payments helps you define, own and drive the core metrics for global success; consistently analyzing, measuring, and tracking payment performance.
  • You will own initiatives that reduce the cost of payments while driving payment provider performance optimization
  • You are a team player, collaborating with internal teams to improve purchase flows (reducing friction and improving conversions) while also helping to deliver enhanced and consistent payment capabilities and experiences and supporting new payment products or functionality.
  • You are not afraid to get your hands dirty, jumping in to help resolve escalations or customer-impacting issues, and driving projects to improve the customer experience
  • You are an expert in payments, able to assist in identifying and assessing effective payment solutions that ensure success at scale.
  • You are comfortable working both at a strategic level and able to dive deep into details as needed to ensure high-quality execution
  • You are a great communicator, effectively communicating regular business performance, vendor status, and strategic initiative updates to Leadership teams.
  • You are driven to continuously look for ways to improve processes, both in terms of procedures and use of technology and systems to ensure continuity and reduction of errors. 
  • You continuously monitor and assess changing payments landscapes and evolving industry trends to uncover new opportunities, while also remaining current on all changes to regulations and systems, ensuring timely implementation of applicable revisions.
  • You will assist in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing department operational needs.
  • You understand all aspects of a payments system related to both pay-ins and pay-outs.

Required Experience:

  • Advanced knowledge of global payment systems and region specific rules and regulations.
  • Strong understanding of emerging payments and marketplace trends in North America, and broad understanding of similar trends internationally (focus on Europe, East Asia, and LATAM)   
  • Deep understanding of Compliance, OFAC/AML, Know Your Customer and Risk Awareness
  • Strong analytical acumen and ability to interpret and work with financial data
  • Able to distill a data driven course of action from complex and varied information sources
  • Experience owning and solving complex eCommerce payments problems
  • Able to present complex issues and resolution plans to Leadership
  • Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business
  • Knowledge of credit card chargeback case handling and risk mitigation

Preferred Experience:

  • Experience and knowledge of crypto-currencies and/or tokens is a plus
  • Experience with marketplaces; bonus if you have experience with digital goods
  • Experience in the gaming industry

Our team values diversity and believes that it strengthens our games, products, and communities. We strongly encourage POC, folks with disabilities, those belonging to the LGBTQIA+ communities, and folks across all gender identities to apply.

We offer our team benefits such as (but not limited to) high-quality Vision, Dental, and Health Care, generous Parental Leave, and Unlimited PTO to ensure that they actually take time off without the stress of needing to accrue time.

If you need assistance around accommodations due to a disability, please reach out to [email protected] We’ll be with you as soon as possible; our goal is to ensure an accessible and equitable interview process for everyone.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • HTML5Languages
    • CSS3Languages
    • TypeScriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • SpringFrameworks
    • CypressFrameworks
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • TableauAnalytics
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

15260 Ventura Blvd, Sherman Oaks, CA 91403

An Insider's view of Mythical Games

What's the biggest problem your team is solving?

One we have now is we are building a whole bidding engine from scratch for the marketplace and addressing non-instant blockchain finalization timelines and support for different payment methods and currencies. The possibilities are endless and we iterate daily on the architecture to ensure we deliver a great solution fast. So much to learn!

Sebastiano

Sr. Technical Product Manager

How has your career grown since starting at the company?

As an intern, I was fresh out of a web development Bootcamp without experience in large codebases. Everyone was super helpful with getting me up to speed, and within a couple of weeks, I was taking on tasks and contributing to our workflow. I was pleasantly shocked when they offered me a full-time job, launching my career as a software engineer!

Gretchen

Associate Software Engineer

How do you empower your team to be more creative?

I strive to ask my teams to reevaluate the boundaries they encounter in their work, whether externally or self-imposed. Boundaries are important for creative focused work, but where you place them and what they define, is critical to exceeding what you imagine is possible.

Jamie

Co-Founder and Chief Creative Officer

What are some social events your company does?

Pub trivia night is always a blast and a great way for team members working across several states to better know each other. There’s always an accompanying costume theme and some folks get really into it. It’s always fun to see how creative people get! Mythical also threw a pretty great Zoom holiday party with magic, games, and cocktail lessons!

Elle

UX/UI Designer

What are Mythical Games Perks + Benefits

Mythical Games Benefits Overview

We offer our team benefits such as (but not limited to) high-quality Vision, Dental, and Health Care, generous Parental Leave, and Unlimited PTO to ensure that they actually take time off without the stress of needing to accrue time.

Culture
Partners with Nonprofits
On July 15 2021 Mythical Games' Blankos Block Party created Pride Dragon, our first Charity Blanko, in partnership with LGBTQIA+ Artist Martin Hsu. 100% of primary sales go to nonprofit Lambert House
Friends outside of work
Eat lunch together
Open door policy
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Mythical offers a 401(k) program with a diverse set of stocks, bond, and index funds to choose from.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Continuing Education stipend
Paid industry certifications
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