Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for...

A Owner Experience Manager that will be responsible for managing key property owner relationships, ensuring owner satisfaction, and swiftly navigating and resolving any challenges associated with those owners. This person will have excellent communication, interpersonal and critical thinking skills in order to facilitate collaborative relationships in a fast-paced environment.

What you’ll do…

• Develop and grow a relationship with the owners of AvantStay properties by proactively communicating and becoming the subject matter expert of those properties
• Act as the liaison between the owner and AvantStay’s internal departments
• Meet and maintain AvantStay standards and metrics related to owner satisfaction
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Collect data to measure and track success and optimize processes
• Partner and assist the Real Estate, Onboarding and Operations teams when new units join the portfolio
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager a when necessary

What you’ll bring…

• Bachelor’s Degree 
• Experience in the real estate and/or hospitality industries
• 3+ years experience in operations and stakeholder relationship management 
• Prior experience in a client facing role required
• Outstanding negotiation and persuasive skills; passion for and ability to develop and execute negotiation strategies that minimize potential losses and benefit AvantStay’s financial performance
• Excellent verbal and written communication skills that allow you to build relationships and improve and expand upon strategic service offerings
• Creative thinking, with the ability to identify new and innovative opportunities
• Excellent self-management, and have the ability to prioritize and deliver work to tight deadlines
• Experience leveraging cross-functional stakeholders in order to execute high-impact projects
• Proven quantitative abilities to decipher process improvement needs within a dataset
• Ability to take ownership in a fast-paced environment and deep dive ambiguous problems
• A self-starter with a high attention to detail and excellent organizational skills

Perks and Benefits...

• Salary: $65,000 + 25% Bonus + Equity
• Benefits and Unlimited Paid Time Off
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Dog-friendly office

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.