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Order Management Specialist

| Greater LA Area
GOAT Group is the world’s largest marketplace for authentic sneakers. Our brands offer the greatest selection of sneakers available through company-operated retail stores, e-commerce sites and mobile apps under the GOAT and Flight Club brands. Through our innovative technology and service, GOAT Group has changed the landscape of sneaker commerce and has quickly become the most trusted source to discover, buy and sell authentic sneakers. The Fulfillment Support team is responsible driving order success through process improvement, order management, and execution. As part of this team you will tasked with do anything possible to make sure our customers get the product they ordered as fast as possible.

In this role you will:

  • Ensuring orders are received and shipped on time while following the appropriate order flow with compliance to organizational policies
  • Communicate with fulfillment teams throughout the country to update the priority and guarantee timely service
  • Manage the workflow of customer cancellations, utilizing inventory to fulfill potentially canceled orders
  • Troubleshoot order issues to ensure existing orders continue to move quickly through fulfillment
  • Collaborate with management to improve systems and supply chain efficiency
  • Make quick and financially sound decisions around inventory and customer satisfaction

We are looking for:

  • 2-3 years of experience in inventory control, customer service, or order management
  • College degree preferred, but not required
  • Proactive problem-solver and process-improver
  • Highly organized with demonstrated attention to detail
  • Excellent coordination skills — adjusting actions in relation to others' actions
  • Customer Service — passionate for serving customers through their daily work
  • Proficient in Microsoft Excel

GOAT Group is the world’s largest marketplace for authentic sneakers. Our brands offer the greatest selection of sneakers available through company-operated retail stores, e-commerce sites and mobile apps under the GOAT and Flight Club brands. Through our innovative technology and service, GOAT Group has changed the landscape of sneaker commerce and has quickly become the most trusted source to discover, buy and sell authentic sneakers.
We are backed by some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, NEA, SV Angel, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

8530 Washington Blvd., Culver City, CA 90232

What are GOAT Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
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