Operations Support Specialist (Weekend Shift) at Metropolis

| Greater LA Area
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The company

Metropolis is an AI and computer vision start-up building the technological and real estate infrastructure to facilitate the future of mobility. 

Your opportunity 

This is your opportunity to join early and build something remarkable at the intersection of technology, mobility, and real estate. We are reimagining the parking experience today but developing an ecosystem to support all forms of mobility tomorrow; and if you have a passion for transforming the urban landscape to more intelligently facilitate EV charging, last mile transport, autonomous vehicles, and even electric vertical take-off and landing (eVTOL), please consider joining us. 

Our team

The Company is led by an experienced executive team with diverse backgrounds, including a successful LA-based tech founder, senior professionals from BlackRock, Uber and Getaround, and a technical leader from eHarmony and DogVacay.

We approach life with wonder and curiosity. We’re inventors, skeptics and, at times, have been called crazy. We challenge one another with passion, from principle and with respect. But above all, we are relentless in our drive to build a collaborative, diverse, and inclusive culture.

Operations Support Specialist

Metropolis seeks a select number of entrepreneurial self-starters to be the first point of contact for Tier-1 technical support with its proprietary technology platform. Given we’re in the early stages of development, there’s incredible growth potential within the company for those that perform at a high level.

Roles & Responsibilities 

Operations Support Specialists resolve inbound support requests, track technical issues and feedback, perform routine checks on system performance, and bridge the Operations, Product and Engineering teams. As such, you are able to investigate complex and ambiguous technical problems with web-based mobile apps, internet networks, and IoT hardware and effectively communicate with multiple stakeholders to resolve issues, create solutions and recommend improvements. The ideal candidate thrives in a fast-paced environment and is able to manage a high volume of inbound support requests on a daily basis.

  • A strong, effective and resolution-driven communicator that can empathize with users, investigate issues and propose solutions
  • Be a subject matter expert on all processes at our mobility sites (from our apps and hardware to operations and business practices) to resolve recurring issues
  • A clear and thorough writer who documents progress of inbound support requests through CRM software
  • Work with the Operations team to build a playbook and create standard operating procedures for resolving new and recurring support requests  
  • Work with the Business Development team to inform and advise on new business opportunities

Requirements & Qualifications 

  • 1-2 years of experience working in a high-growth, tech-focused startup environment
  • Proficiency using and troubleshooting web-based mobile apps and IoT products (such as IP cameras, point-of-sale systems, etc.)
  • Passionate about investigating open-ended problems and discovering solutions
  • Ability to work independently and manage multiple tasks at once. Since we’re at the beginning stages of development, there will be no shortage of critical tasks to complete. You thrive in this environment
  • Derive enjoyment from learning and innovating. You enjoy testing different support strategies and tracking results
  • Excellent organizational skills, integrity and follow-through on tasks
  • IT support experience a plus
  • Skills analyzing data in plus
  • Must be willing to work weekends

Benefits:

  • Attractive compensation and generous benefits package (100% Medical, 50% Vision and 50% Dental)
  • Company 401(k) match up to 6% of salary
  • Paid company snacks and after-hour meals
  • Unlimited Paid Time Off (PTO)
  • Gym reimbursement program
  • 529 savings plan
  • Commuter benefits


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypescriptLanguages
    • BashLanguages
    • ReactLibraries
    • React NativeLibraries
    • styled-componentsLibraries
    • EffectorLibraries
    • StorybookLibraries
    • lernaLibraries
    • PlayFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • RedisDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JupyterAnalytics
    • TableauAnalytics
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

Venice, CA

An Insider's view of Metropolis

What's the biggest problem your team is solving?

Building a network of technology-enabled real estate. We use machine vision, IoT, apps, and distributed computing to blur the boundary of the physical and digital world. Every day is a challenge and a ton of fun.

Bryant

Director of Product

What makes someone successful on your team?

The engineers that are successful on our team know how to focus on not only the technical implementation but also have the ability to deliver results that match the product vision and business needs. Ultimately the more the individual contributes to team success the more they will achieve individual success.

Jamie

Principal Engineer

What is your vision for the company?

If you believe that at some point there will be a critical mass of vehicles on the road that are autonomous, there needs to be tech-enabled infrastructure for that ecosystem to function. We want to transform what has always been a narrowly defined parking business into a mobility company that powers every component of the mobility ecosystem.

Courtney

Co-Founder & Head of Partnerships

What’s the vibe like in the office?

Our offices are pretty cool -- we have a relaxation room with turf and couches, great snacks and coffee, a monthly “happy hour” where we go to new places like rooftop restaurants and VR arcades to have fun and connect.

Caroline

Executive Assistant

What are Metropolis Perks + Benefits

Metropolis Benefits Overview

At Metropolis, we're all about working hard and playing hard, providing unlimited opportunities for growth, paid company snacks, after-hour meals, Unlimited Paid Time Off (PTO) for regular full-time exempt employees, Health and Financial Benefits, Wellness perks, plus regular company outings and dinners.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Metropolis hosts monthly team outings.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
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