OUTER'S MISSION 

Outer is a venture-backed startup based in Santa Monica, California on a mission to get people outside and inspire healthier, happier, and more fulfilling lives by creating innovative outdoor furniture.

This role will be an Operations Specialist on the Outer Supply Chain team and will be primarily involved in fulfillment and logistics operations. Areas of responsibility will include order processing, data analysis, and managing customer order requests from teammates working in sales and customer success. Reporting into the Director of Supply Chain, this role is critical to ensuring that all customers have a fast, smooth, and delightful delivery experience.

Given the stage of Outer and the ever-evolving business strategy and needs of the company, this role will change over time. New and exciting opportunities arise every day and we are looking for candidates who will embrace and be motivated by that flexibility.

This is a remote position. 

WHAT YOU'LL BE DOING

• Process and review new orders via our fulfillment system for our 3PL partners
• Manage inventory strategy for order allocation and submit freight bookings via our TMS platform
• Communicate with our 3PL partners to manage orders and fulfillment exceptions
• Diagnose and resolve issues that arise in fulfillment, transit, and delivery
• Process returns and damaged shipments
• Utilize and manage our shipment exception system to solve freight challenges
• Collaborate with our white glove and final mile teams to provide a best in class customer experience
• Help to build and improve our systems and processes
• Collaborate closely with other teammates in Supply Chain and throughout the company

EXPECTED RESULTS

• Consistent, reliable, and rapid processing of customer orders
• Minimal errors through attention to detail and thorough building and managing of robust systems designed to prevent and detect errors before they affect the customer
• Clear communication with vendors and teammates
• Continuous improvement in all aspects of fulfillment and supply chain responsibilities

WHAT YOU'LL BRING ON DAY 1

• 1-5 years experience working in the fields of operations, fulfillment, and/or logistics 
• Experience working in a remote, team-based office environment required
• High attention to detail and quality
• Organized and self-directed
• Ability to prioritize & multi-task projects
• Critical thinking and problem-solving skills
• Solid competency with Microsoft Excel, Google Sheets, WMS and TMS platforms

WHAT WE VALUE

• Courage to try new things learn and from own mistakes
• A proactive approach to problem-solving
• Unique perspectives, backgrounds, experiences, and ideas

If you don’t meet 100% of these requirements but are certain you would do a great job on Day 1, please consider applying anyway!

ABOUT OUTER

Outer started by creating the perfect outdoor sofa: beautiful, durable, comfortable, and innovative. We also invented a new model for retail because we believe that the furniture buying experience can be much better than stale, traditional showrooms with four walls, fluorescent lighting, and pushy salespeople. Our Neighborhood Showroom platform turns our customers' backyards into our physical showrooms where our customers can see, touch, and feel our products in a real backyard alongside a real customer (think: Airbnb meets retail).

Our Co-Founder & Chief Design Officer was the former Head Furniture Designer at Pottery Barn, and our founding team brings decades of experience from Casper, IDEO, Nike, Thrive Market, Match.com, and Riot Games.

WHAT WE PROVIDE IN RETURN 

Outer provides a robust total rewards package, including competitive compensation packages, unlimited PTO, medical & wellness plans, 401(k) contributions, life insurance, and more.

Outer is an equal opportunity employer, and we value diverse voices, backgrounds, and perspectives on our team. We don’t discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.