Happy Returns

Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots.

Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

The Operations Manager will play a leadership role in managing, scaling, and streamlining the company’s operations for receiving, processing, and shipping returns at multiple sites nationwide. The operations manager is an accomplished professional with a successful track of record of building and scaling effective warehouse operations in a rapidly evolving environment.

Optimize and scale our Hubs

• Use data and observations to create and implement improvements in process and labor productivity

• Develop evaluation systems for productivity, and coach, develop, and performance manage individual contributors

• Help create the expansion plan for opening additional processing facilities across the country

Implement technology and inform software development

• Identify and introduce market leading devices and technology to improve operations, including scanners, mobile devices, material handling equipment, etc

• Work with a world class team of product managers and engineers to turn your ideas for process improvements into reality - we are a small, nimble team where rapid change is encouraged

Manage Operations

• Recruit, train, coach and manage a large operations team spread across multiple nationwide sites

• Create training and onboarding plans to support explosive growth

• Optimize schedules to support speed and productivity

• Own all SOPs - you will be our subject matter expert and go-to for all questions related to our hubs

We are looking for someone with:

• 5 - 7+ years of experience in operations management in warehouse, logistics, or other large scale operations, building and developing diverse teams, optimizing processes, and delivering business goals

• 5+ years of people management experience, high EQ, and proven ability to deliver outstanding results through others in a timely manner using a strong sense of focus, organization, and meticulous attention to detail

• Demonstrated ability to deliver results in a complex operational environment

• Subject matter expertise in optimizing productivity in a warehousing environment, through process improvement, people management, and technological implementation

• Proven aptitude to help build or adapt complex software systems or other technology to streamline and scale logistics operations

• Humble attitude with a willingness to shift from high-level strategic thinking to stepping in and helping to drive implementation alongside functional teams

• Comfort with ambiguity, uncertainty, and a rapidly evolving operation

Compensation

Compensation for this position includes a competitive salary as well as equity—we are looking for someone who loves a challenge and wants to participate in the opportunity for growth in this large, underserved market.

Diversity

We believe having team members that share the diverse life experiences of our customers makes our company and services better and enriches our workplace. We are committed to attracting a diverse team of individuals and creating an environment where we all can thrive.