Operations Manager - Field Mechanics

| Greater LA Area
Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.
The role demands great technical depth, principled thinking, well honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar and a mentality of starting with the user and working backwards. The ideal candidate has built and/or led teams, is highly operational and highly entrepreneurial, and is obsessed with empowering and supporting our mobile mechanics. They are motivated by building the future, are a proven operator, can dig deep into the data to solve operational issues, are always driving small improvements in process, hustles, inspires, and loves making something from nothing.

  • Lead a team (20+ people) of Operations Specialists responsible for the success of our Field Mechanic program
  • Make strategic decisions to prioritize within your functional area; guide and set goals for the overall team
  • Drive the team towards meeting key KPI’s and keep your team accountable
  • Develop and coach your team and influence others
  • Identify operational weaknesses and help improve or innovate new processes and products – looking at both the short and long term of our people and business
  • Be a strong project and stakeholder manager with the ability to both plan and execute projects of varying urgency and scope with minimal guidance
  • Collaborate with other teams to ensure efficiency and cross functional alignment as we continue to build and scale
  • Positively lead the team through the complexities of a fast growing and dynamic startup

What You'll Need:

  • Bachelor's degree from a competitive university
  • Minimum 5+ years of work experience with at least 2-3 years of people management
  • Management experience in a sales, account management or customer service organization
  • Demonstrated ability to deliver results in a complex operational environment
  • Demonstrated ability to lead and develop people
  • Analytical and critical thinking ability
  • Experience with CRM and account lifecycle
  • Strong communication and organization skills
  • Be nimble and adaptable
  • Growth mindset: you seek out learning opportunities for yourself and the team
  • Self-Starter that radiates positivity and possess a “can-do” attitude
  • Experience with hardware and electronic manufacturing, repair and/or maintenance a plus

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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Location

Santa Monica, CA

What are Bird Perks + Benefits

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