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Operations Manager - Chargers

| Greater LA Area
Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.
As an Operations Manager responsible for the for the support and success of the Charger program, you’ll lead a high performing team responsible for ensuring our Bird Scooters are charged in market. We are highly user-centric and we believe we can innovate our way out of any box.

What You'll Do

  • Lead a team (5 to 20 people) of Operations Specialists responsible for the support and success of our Charger program 
  • Make strategic decisions to prioritize within your functional area; guide and set goals for the overall team
  • Drive the team towards meeting key KPI’s and keep your team accountable
  • Develop and coach your team and influence others
  • Identify operational weaknesses and help improve or innovate new processes and products – looking at both the short and long term of our people and business
  • Be a strong project and stakeholder manager with the ability to both plan and execute projects of varying urgency and scope with minimal guidance
  • Collaborate with other teams to ensure efficiency and cross functional alignment as we continue to build and scale
  • Positively lead the team through the complexities of a fast growing and dynamic startup

What You'll Need

  • Bachelor's degree from a competitive university
  • Minimum 5+ years of work support experience with at least 2-3 years of people management
  • Strong Zendesk experience (rules, triggers, automation, etc) 
  • Demonstrated ability to deliver results in a complex operational environment
  • Demonstrated ability to lead and develop people
  • Analytical and critical thinking ability
  • Strong communication and organization skills
  • Be nimble and adaptable
  • Growth mindset: you seek out learning opportunities for yourself and the team
  • Self-Starter that radiates positivity and possess a “can-do” attitude

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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Location

Santa Monica, CA

What are Bird Perks + Benefits

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