Operations Coordinator

| Marina Del Rey & Playa Vista
About Flowspace:
In less than three years, Flowspace has created one of the largest on-demand modern omnichannel fulfillment networks in the country, powered by cloud and mobile technology. We enable hundreds of brands and retailers to dynamically store, fulfill and ship products seamlessly to consumers nationwide from 120+ locations. Join us in our mission to transform a $100 billion warehouse and logistics industry. Flowspace is backed by Canvas Ventures, Moment Ventures, Y Combinator, and other prominent angels.

What you'll do

  • Work with customers and build relationships to ensure their satisfaction with Flowspace services.
  • Communicate with warehouse partners to ensure customer orders leave on-time and accurately.
  • Troubleshoot and provide training for warehouses and customers on the Flowspace platform. Follow up to ensure resolution on any issues.
  • Manage customer on-boarding process to ensure first shipments go smoothly.
  • Complete all tasks assigned through the intercom within the KPIs established by their manager.
  • Deliver personal, proactive, and straight-forward customer service to warehouses and customers.
  • Keep a record of customer interactions, following communication procedures, guidelines and policies.

What you'll need

  • 1-2 years of work experience in a high volume customer service, call center, or account management role,
  • A love of customer service.
  • Ability to multi-task in a fast-paced environment.
  • Critical thinker 
  • Excellent verbal and written communication.
  • Attention to detail.
  • Proactive self starter, who goes the extra mile to get the job done.
  • Ability to learn and master new software.

Preferred Qualifications (not required)
Familiarity of logistics terminology.
Experience with parcel shipping.
1-2 years of experience in logistics and/or supply chain.
Work Requirements
Working remotely
Some OT Required.
English fluency.
Benefits:
• Meaningful equity in a venture backed start-up
• Competitive Salary
• Medical, vision, dental benefits
• 401K Matching
• A clear success path within the company. We want you to grow and lead with us.
• Monthly Gym Credits

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Technology we use

  • Engineering
    • RubyLanguages

Location

Culver City, CA 90066

What are Flowspace Perks + Benefits

Flowspace Benefits Overview

Our employees have full ownership of their work and the autonomy to lead. We believe in empowering you by reinforcing a positive, collaboration-driven career environment. We offer health, dental, and vision benefits, 401k matching, catered lunches, and competitive salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Flowspace's team fitness initiatives include In-office boxing classes and monthly gym reimbursement.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Flowspace provides employees with a 401(k) matching plan.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Pet Friendly
Flowspace's pet policy is dog friendly daily.
Fitness Subsidies
Flowspace reimburses it's employees $50 per month for fitness services and activities.
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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