Based in Westwood Los Angeles, HelloTech provides professional and affordable on-demand tech support via a network of fully vetted independent technicians throughout the US. HelloTech providers deliver a wide range of services, focusing on computer support and repair, home networks, smart home devices and televisions. We are at the intersection of several powerful trends including the “gig” economy, smart homes, and in-home aging.

HelloTech is looking for a Temporary Operations Associate who thrives in a fast paced environment with constantly evolving needs. The ideal candidate should be self-motivated and analytical. The primary responsibility in this role is handling and resolving operational and support challenges as they arise focusing on supporting our customers and field technicians. This is an excellent opportunity to gain experience with an early-stage tech startup growing fast in the service industry space.

This role will require you to work to meet the needs of our growing pool of customers and technicians with the opportunity to explore the newest consumer tech products. Every day brings a new challenge and the chance to learn and grow. Come join us in creating the best in-home IT experience around!

Responsibilities

• Exhibit top-tier customer service by responding to customer and field technician inquires with articulation and empathy 
• Prioritize and qualify sensitive escalated customer service issues
• Daily coordination of order fulfillment between techs and customers 
• Ad hoc administrative tasks 

Requirements and Qualifications

• Associate's degree or equivalent work experience required. Bachelor's degree preferred 
• 2+ years of Customer Service experience preferred 
• Advanced knowledge of new technology 
• Ability to read and review data 
• Highly organized and strong attention to detail with exellent follow-up
• Exceptional verbal and written communication skills 
• Ability to work 40hrs/ week (including some weekends)