Operations Associate, Telehealth
At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans struggle to get the care they need, and prices just keep rising. Our marketplaces for prescription medicines and telehealth have helped Americans save $30 billion since 2011. GoodRx is a public company; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix big problems. If you share our belief that you can do well by doing good, let's talk.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!
About the Role:
We are hiring an Operations Associate to join the GoodRx Care team to help us increase access to affordable healthcare. Specifically, we are seeking an enthusiastic candidate dedicated to provider management and operations needs. This includes tasks such as recruitment, account creation, onboarding tracking, training, engagement, third party vendor support, email management/communications, chart review and more.
What you’ll do:
- Assist in the growth and development of a nationwide telehealth provider network
- Own several key responsibilities to the daily maintenance of provider telehealth operations
- Work closely with clinical and operations teams to continuously improve internal operations
- Work collaboratively to ensure that the day-to-day needs of our operations are being met
- Use data and clinical insights to make informed decisions
- Any and all tasks required to make sure that our telehealth practice operates and grows effectively.
Skills & Qualifications:
- Mission-driven: Our ultimate goal is to help others by bringing them access to care they may not otherwise receive. We want to bring people on board who share that passion and are motivated to help us get there.
- Adaptable: Ability to wear many hats, and this role is no exception. You'll be working across multiple teams and solving problems that you've never been exposed to before.
- Responsible: You take ownership of your work, and you operate with a high level of confidentiality and attention to detail.
- Experience in operations, consulting, healthcare, telemedicine, or start-ups
- Familiarity with data management tools such as Airtable and Excel/G-Suite
- BA/BS required, 2+ years experience or Master’s preferred.
Benefits & Perks:
- Flexible work location and schedule/time off policy
- Domestic partner benefits coverage
- Supportive and positive team
- A commitment to a diverse and inclusive environment
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and 20 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.