Overview
Oversee document integrity for loan modifications. Ensure operations, policies and procedures are followed for loan modifications. Manage staff time to maximize team effectiveness.
Job Description

• Ensure distribution of appropriate guidelines for all modification programs offered by Pennymac
• Handle escalated matters on file dispute and resolution with Pennymac Attorneys and Mediations Dept
• Support staff in absence of Director of Operations • Ensure system functionality in order to perform Job Functions
• Create policy and procedures for staff
• Manage pipeline and distribute workload
• Train staff and provide coaching as necessary
• Provide feedback on audit reviews to staff to ensure compliance and learning
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

• Previous experience as Operations Manager for Origination of Loans
• FHA/VA/FNMA/FHLMC Experience
• Proven Leadership skills
• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management

Years of Experience:
10Education:
Bachelor's Degree