Mobility Specialist at Metropolis

| Greater LA Area
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The company

Metropolis is an AI and computer vision start-up building the technological and real estate infrastructure to facilitate the future of mobility.

Our team

The Company is led by an experienced executive team with diverse backgrounds, including a successful LA-based tech founder, senior professionals from BlackRock, Uber and Getaround, and a technical leader from eHarmony and DogVacay.

We approach life with wonder and curiosity. We’re inventors, skeptics and, at times, have been called crazy. We challenge one another with passion, from principle and with respect. But above all, we are relentless in our drive to build a collaborative, diverse, and inclusive culture.

The Opportunity 

We are seeking a select number of entrepreneurial self-starters that can help run and launch the onsite operations of our mobility locations throughout Los Angeles County. Responsibilities include greeting guests, product support, collecting payment, acting as a brand ambassador, and acting as the owner of one of our mobility locations. To be successful, you must have the stamina to stand for extended periods of time while remaining vibrant and friendly. The ideal candidate thrives in a fast-paced environment, constantly looking to innovate, and must have good customer service skills. Given we’re in the early stages of development, there’s incredible growth potential within the company for those that perform at a high level. For those looking for experience in the mobility sector, this role provides an invaluable experience to work with those at the forefront of the field.  

Roles & Responsibilities 

Perform all support, parking and logistical operations to facilitate the growth of our future and existing locations in Los Angeles:

  • Greet and welcome guests' to the establishment and offer professional services
  • Resolve complex problems for customers quickly that will help drive repeat business
  • Be a subject matter expert on all processes at our mobility sites, including but not limited to exceptional customer support, valet services, vehicle and electric scooter charging, and payment processing 
  • Communicate effectively and proactively with all clients and the internal team on current and new business developments
  • Work directly with the technology team to test new features on our mobile app and provide real-time feedback for future iterations  
  • Work to not only identify potential areas for growth, but also take lead in suggesting such initiatives

Requirements & Qualifications 

  • Must have transportation to various locations in the greater Los Angeles area
  • Must have a valid CA driver’s license
  • Passionate about providing a high level of customer service; you go above and beyond to delight the customer
  • Ability to work independently and manage multiple tasks at once. Since we’re at the beginning stages of development, there will be no shortage of critical tasks to complete. You thrive in this environment
  • Derive enjoyment from learning and innovating. You enjoy testing different support strategies and tracking results
  • Excellent organizational skills, integrity and follow-through on tasks
  • Proficiency with point-of-sale technology a plus
  • No conviction in the past 7 years of a felony or any offense involving violence, dishonesty, automobile theft, automobile vandalism, reckless driving or driving under the influence of drugs or alcohol 
  • Cannot have an at fault vehicle accident of any type in the last three years, and no more than two moving violations in the last three years
  • Must possess stellar driving skills
  • Must maintain a professional appearance
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypescriptLanguages
    • BashLanguages
    • ReactLibraries
    • React NativeLibraries
    • styled-componentsLibraries
    • EffectorLibraries
    • StorybookLibraries
    • lernaLibraries
    • PlayFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • RedisDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JupyterAnalytics
    • TableauAnalytics
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

Venice, CA

An Insider's view of Metropolis

What's the biggest problem your team is solving?

Building a network of technology-enabled real estate. We use machine vision, IoT, apps, and distributed computing to blur the boundary of the physical and digital world. Every day is a challenge and a ton of fun.

Bryant

Director of Product

What makes someone successful on your team?

The engineers that are successful on our team know how to focus on not only the technical implementation but also have the ability to deliver results that match the product vision and business needs. Ultimately the more the individual contributes to team success the more they will achieve individual success.

Jamie

Principal Engineer

What is your vision for the company?

If you believe that at some point there will be a critical mass of vehicles on the road that are autonomous, there needs to be tech-enabled infrastructure for that ecosystem to function. We want to transform what has always been a narrowly defined parking business into a mobility company that powers every component of the mobility ecosystem.

Courtney

Co-Founder & Head of Partnerships

What’s the vibe like in the office?

Our offices are pretty cool -- we have a relaxation room with turf and couches, great snacks and coffee, a monthly “happy hour” where we go to new places like rooftop restaurants and VR arcades to have fun and connect.

Caroline

Executive Assistant

What are Metropolis Perks + Benefits

Metropolis Benefits Overview

At Metropolis, we're all about working hard and playing hard, providing unlimited opportunities for growth, paid company snacks, after-hour meals, Unlimited Paid Time Off (PTO) for regular full-time exempt employees, Health and Financial Benefits, Wellness perks, plus regular company outings and dinners.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Metropolis hosts monthly team outings.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
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