Menu Team Supervisor

| Remote
About the Position: 
As our Menu Team Supervisor you will play a crucial role in the overall success of our department. You will be focused on your team’s needs. You will mentor, motivate, and manage them to attain goals. In this role you will provide “ground control” support to troubleshoot and solve your teammates’ task related issues. You will systematically provide production metrics to the Production Operations Manager and jointly develop new strategies to improve efficiency while creating a better work experience for your team. 
Reports to Production Operations Manager; up to 15 Direct Reports
About the Team: 
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Facebook, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 14,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Specifically You’ll:

  • Provide day-to-day support and troubleshooting assistance with team members
  • Lead 1:1s with team members and provide real-time and organized feedback to your direct reports 
  • Manage and communicate expectations and any process or organizational changes
  • Identify and implement process improvements
  • Monitor and reinforce OKR’s with direct reports
  • Lead weekly team meetings
  • Use Salesforce to track and manage KPIs for your team
  • Collect feedback from Menu Specialists and communicate the needs of your team to the Production Operations Manager
  • Collaborate with other departments to ensure your squad is meeting the needs of our clients and the Company
  • Approve PTO requests while being mindful of department level production requirements
  • Ensure your team has satisfactorily completed menu team training, and communicate any identified gaps to the Training Manager
  • Approve employee hours in ADP

Within 1 month you will...

  • Get to know Salesforce reporting and learn how to track KPIs
  • Complete Management Anti-Harassment and HR Leadership Training
  • Begin holding 1:1s with each team member to get to know each person’s working style

Within 3 months you will...

  • Understand goal calculations and assist in planning how your team will meet or exceed expected goals
  • Report on the top 3 pain points you’ve observed within the department and assist providing solutions to your manager
  • Manage your teams to OKRs and reinforce the purpose behind these Objectives 
  • Ensure your team has satisfactorily completed menu team training, and communicate any identified gaps to the Training Manager

Within 6 months you will...

  • Achieve an increase in team productivity as a result of coaching, consistent constructive feedback, and s operational process improvements
  • Increase your team’s metrics while achieving 100% of goals

You Should Apply If:

  • You are comfortable with tools like Salesforce, Excel, and Google Sheets
  • You have proven success in deadline-oriented production environments
  • You are passionate and driven by creative solutions
  • You have achieved excellent individual productivity and have been able to help others earn high achievements as well
  • You are comfortable providing feedback to others and receiving feedback yourself
  • You know how to set proper expectations and hold others accountable to agreed upon expectations
  • You are excited about investing in your team and helping them grow in their careers

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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