Menu Team Supervisor at ChowNow
Specifically You’ll:
- Provide day-to-day support and troubleshooting assistance with team members
- Lead 1:1s with team members and provide real-time and organized feedback to your direct reports
- Manage and communicate expectations and any process or organizational changes
- Identify and implement process improvements
- Monitor and reinforce OKR’s with direct reports
- Lead weekly team meetings
- Use Salesforce to track and manage KPIs for your team
- Collect feedback from Menu Specialists and communicate the needs of your team to the Production Operations Manager
- Collaborate with other departments to ensure your squad is meeting the needs of our clients and the Company
- Approve PTO requests while being mindful of department level production requirements
- Ensure your team has satisfactorily completed menu team training, and communicate any identified gaps to the Training Manager
- Approve employee hours in ADP
Within 1 month you will...
- Get to know Salesforce reporting and learn how to track KPIs
- Complete Management Anti-Harassment and HR Leadership Training
- Begin holding 1:1s with each team member to get to know each person’s working style
Within 3 months you will...
- Understand goal calculations and assist in planning how your team will meet or exceed expected goals
- Report on the top 3 pain points you’ve observed within the department and assist providing solutions to your manager
- Manage your teams to OKRs and reinforce the purpose behind these Objectives
- Ensure your team has satisfactorily completed menu team training, and communicate any identified gaps to the Training Manager
Within 6 months you will...
- Achieve an increase in team productivity as a result of coaching, consistent constructive feedback, and s operational process improvements
- Increase your team’s metrics while achieving 100% of goals
You Should Apply If:
- You are comfortable with tools like Salesforce, Excel, and Google Sheets
- You have proven success in deadline-oriented production environments
- You are passionate and driven by creative solutions
- You have achieved excellent individual productivity and have been able to help others earn high achievements as well
- You are comfortable providing feedback to others and receiving feedback yourself
- You know how to set proper expectations and hold others accountable to agreed upon expectations
- You are excited about investing in your team and helping them grow in their careers
About Our Benefits:
- Competitive salary
- Ongoing training and growth opportunities
- A "best place to work" winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
- Employer-contributing student loan assistance program
- Commuter benefits (including Uber Pool)
- Employee Stock Incentive Plan
- Quarterly Industry Speakers Series
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
- Enough freedom to spread your wings while still holding you accountable
- Fully stocked kitchen and cold brew on tap