Member Support Associate at FightCamp

| Greater LA Area
!Sorry, this job was removed at 12:44 p.m. (PST) on Saturday, February 22, 2020
Company Description

FightCamp’s goal is to create the ultimate at-home workout experience for busy professionals committed to their fitness goals. In order to do so, FightCamp offers interactive boxing workouts. Workout output is tracked by motion trackers that calculate the speed and the amount of punches thrown during a workout. Since its launched in February 2018, FightCamp’s revenues have doubled every month. FightCamp is funded by Y Combinator.

Want your work to have a huge impact on the business and other people’s lives, as well as shape who you will become both in your work and in your everyday life? We’re funded, generating revenues and are probably the most dedicated team you’ll find. Our mentality is simple. Work smart, play hard. We are a results-driven team that values autonomy and individual responsibility over hierarchy.
We are looking for other A+ players to join our team. Come shape the future of at-home fitness with us.

Job Description

As a member of the customer success team, this individual will be at the frontlines of our interactions with our customers, answering questions, explaining product benefits, and efficiently resolving issues. The member support associate also drives adoption, identifies customer advocacy opportunities, and secures renewals. They interact directly with members by email, live chat and phone resolving problems and elevating the FightCamp member experience. They are also expected to identify opportunities to improve the customer experience by providing a feedback loop to the rest of the FightCamp team.


Ever wanted to work for a tech startup? Or even thought of starting your own business one day? This position will take you behind the scenes and will help you learn the ins and outs of growing a business at a fast pace.


Job Type: Full-Time (40 hrs/week) 

Typical Schedule: Monday to Friday 9:30am to 6:00pm

Salary: $49,000
Location: Costa Mesa, California

Qualifications

Must Have:


  • Available to work nights & weekends if needed

  • Excellent communication skills on different channels (phone, email, face-to face, etc.)

  • Must possess well-developed understanding and use of delegation and organization.

  • Thorough knowledge of FightCamp’s policies and procedures and enforce them accordingly

  • Positive attitude, empathy, team spirit and a sense of humor

  • Strong problem solving skills and proactivity


 

Good To Have:


  • 1-2 years of experience working in customer service and/or tech support

  • Boxing or MMA Experience

  • Working knowledge of the Microsoft Office Suite or the Google Suite

  • Experience working with customer support software such as Zendesk, Stripe, Shopify 

  • Strong adaptability and capacity to learn quickly

Additional Information

Cool Perks & Benefits

  • Free Lunches
  • Paid Time Off
  • Free Gym Membership
  • Monthly Team Activities 
  • Health, Dental & Vision
  • 401k
     

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks

Location

We're located on 17th street in Costa Mesa. We're close to many happy hour spots and we are 5 minutes away from Trader Joe's. How amazing is that?

An Insider's view of FightCamp

What’s the vibe like in the office?

It is entirely different than the tech corporate life of my previous job. Everyone is super chill, laid back and the same can be said of work environment. I just feel like I can really be myself when I am at FightCamp. I didn't feel judged and I felt like I didn't have to pretend to be some completely put together

Kirsten

Customer Success Associate

What does your typical day look like?

Being able to learn so many technologies and see how they interact with each other within the tech stack is one of my favorite parts of the day. Most of the time, we only receive requirements for new projects and we simply select the best solutions to tackle the project. So, we have a lot of engineering freedom in most of the project.

Alexandre

Lead Software Engineer

How does the company support your career growth?

I found that many companies promise you certain growth paths or paths to success but never follow through — in speaking with FightCamp during the interview process, I found them to be the complete opposite. Everyone I spoke to felt genuine and honest, and it was clear to me that they all cared about the people, not just the product.

Kevin

Senior Digital Marketing Specialist

What is your vision for the company?

We want to build the most emotionally satisfying workout. We’ll do that by combining punching as hard as you can and gamification. Our technology we'll give you goals to hit, people to compete against, and a progress bar that you want to keep pushing higher every time you workout. We also, want to empower people with the skill of self-defense.

Khalil

CEO

What are some social events your company does?

Every last Friday of the month, we take the afternoon off so we everyone can take part in a social activity. Imagine physical activity meets happy hour. Some will go harder and more intense on the physical activity part, others will find their true calling in the happy hour department!

Jerome

People & Operations

What are FightCamp Perks + Benefits

FightCamp Benefits Overview

When it comes to making your life better inside and outside the office, we are in your corner. We offer competitive perks and benefits so you can bring your best self to work every day.

Culture
Friends outside of work
Eat lunch together
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers up to 100% of expenses depending on the procedure.
Vision Benefits
The vision benefits plan covers 15% for annual eye exams with $210 for glasses and contact lenses.
Health Insurance Benefits
Depending on the plan you choose, FightCamp will pay up to 75% of your premium.
Life Insurance
Life insurance if fully paid by FightCamp and covers an employee for $50,000.
Team workouts
FightCamp's team fitness initiatives include a free gym membership to the gym of your choice.
Retirement & Stock Options Benefits
401(K)
Company Equity
We offer stock options for all our teammates. We give future team members the options of three stock options package and they get to choose which one they want.
Child Care & Parental Leave Benefits
Remote Work Program
Our remote work policy allows our teammates to work from on when they feel like working in their pajamas.
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
FightCamp team members receive unlimited hours of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
We like to have fun with everyone and get our mind off of work. Every month we do something different as a team.
Free Daily Meals
Our team members get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Parking
We offer employees Free on-site parking.
Fitness Subsidies
We love fitness. Just pick a place where you'd like to work out and we'll cover the bill.
Professional Development Benefits
Job Training & Conferences
We are all about growth and getting better. That's why look at resources inside the team when it comes to opening new roles. We also help everyone with continuous education.
Promote from within
Continuing Education stipend
We encourage our teammates to keep learning and we will help them cover the cost.
Time allotted for learning
We allow our people to set aside 10% of working hours for learning.
Online course subscriptions available
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