Manager, Marketplace Operations

| Greater LA Area
About NEXT:
NEXT Trucking is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.
 
NEXT was founded by Lidia Yan and Elton Chung with over 20+ years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Amazon, Apple, CH Robinson, Google, Salesforce, Snap, and Uber. Come join us as we innovate the transportation industry.
 
About The Role:
As the Manager of Marketplace Operations, you will lead the OTR marketplace operations team to maximize participation of shippers on one site, and Owner Operators and fleets on the other. Day-to-day, you will interface with Sales to ensure that the load demand can be met in a timely manner, loads are delivered on time, while drivers are compensated in the best possible way. The CSR team that you’ll oversee will support you on a day-to-day basis, ensuring great customer interactions. They’ll also work with the brokerage and asset teams to cover loads as needed. You’ll also provide timely operational and business reporting, which will allow NEXT to drive this critical piece of our business.

What You'll Do

  • Attract, lead, and grow an Operations team focused on providing world-class service to OTR marketplace participants
  • Ensure that NEXT’s marketplace participants’ needs are met
  • Through engagement with marketplace participants, increase NEXT mobile app usage
  • Collaborate with brokerage and asset teams for any exception cases
  • Own and report operational and financial KPIs and target adherence
  • Provide continuous improvement to the marketplace team geared towards efficiency and value-added
  • Provide operational insight and input to the tech team, helping to shape product vision and strategies
  • Provide quality control at key moments of truth in fulfillment, ensure efficient process execution
  • Create, document, and train best practices and operating procedures within the team and with internal and external partners

What You'll Have

  • 5+ years of relevant experience in Operations Management with a focus on logistics and supply chain management, OTR experience a plus
  • 5+ years of people management experience
  • Highly analytical and able to translate insights into actions
  • Hands-on experience with continuous improvement, familiarity with Six-sigma or lean production preferred
  • Early stage start-up experience
  • Demonstrated ability to perform with grace under pressure
  • Multi-tasking skills in a fast-moving and changing environment
  • Excellent written and verbal communications
  • Bachelor’s Degree

What You'll Receive

  • Competitive base salary, bonus, equity 
  • Full Medical, Dental, and Vision benefits
  • 401k w/ company match
  • Vacation and holidays
  • Casual work environment
  • Flex hours (we know SoCal traffic)
  • Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches! 
  • Join a rapidly growing technology company disrupting the trucking industry

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

With easy access to the 105 and 710 you can easily hop on and off the freeway! *In May 2019, we will be moving to offices in El Segundo*

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“Seeing the owners work just as hard and being present in the office inspires me to reach for higher goals.”

Sahar

LTL Senior Executive

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

What makes someone successful on your team?

"As a designer, one of the most important parts of being a successful designer is to always consider the system. We’re designing a system that spans online and offline so it’s critical that you think about how each piece fits into the system as a whole."

Cole

Director of Product Design

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What is your vision for the company?

"My vision is to be a transparent transportation company. We want to be the advocates for carriers, both big and small."

Corey

Carrier Rep

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Remote friendly
Company trips

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
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