Manager, Label Operations- Caroline

| Hollywood

Caroline is the Independent Services division of Capitol Music Group, providing a full range of label services and revenue streams for Caroline's artists, releases and label associations on a worldwide basis, including Marketing, Promotion, Commercial Development, Branding, Synch & Licensing, Lifestyle Marketing, Business Affairs and Finance.

This team member will serve as the primary point of contact for all of Caroline's third-party label partners in matters relating to physical label product. In addition to managing both new release and catalogue product processes to ensure on-time and complete delivery to all accounts, the Manager will be performing other label relations functions, such as new label partner onboarding, the coordination and supervision of catalogue acquisitions, and providing other support to both distributed label partners, international affiliates and other Caroline/Capitol internal teams as needed.

Job Functions:

  • Oversee new release and catalogue inventory to ensure that optimum quantities are continually on-hand and that production and logistical issues are both identified and resolved in a timely manner
  • Manage the order fulfillment processes for non-retail accounts, including initiating product orders from label partners and internal teams
  • Alongside Caroline's Business Affairs, Finance and Commercial Services teams, actively participate in ongoing projects and tasks involving inventory obsolescence, roster reduction, and other IT/system-related Company initiatives
  • Provide support to distributed labels and associated third-party support teams with regards to access and usage/navigation of Caroline's business-to-business platform
  • Assist with development of processes, system enhancements, and internal/external-facing reporting to facilitate improvements in Caroline's operations in-general and the value/transparency provided to label partners

Job Requirements:

  • Strong organizational skills and attention to detail, with the ability to successfully prioritize multiple tasks based on a dynamic workload
  • Solid communication skills and the ability to interact comfortably with employees at all levels of the Company as well as with third-party label partners
  • Strong analytical and problem-solving skills
  • Proficient in the use of MS Office programs, including intermediate-advanced Excel skills
  • Must be a self-starter with the ability to work both efficiently and effectively under pressure and/or tight deadlines and in a dynamic, fast-paced environment

Experience:

  • Minimum of 3+ years of related experience in the entertainment/music distribution industry
  • 2+ years of related, hands-on experience in supply chain coordination and logistics

Education:

  • Bachelor's degree or equivalent experience preferred


Universal Music Group is an Equal Opportunity Employer.

This job description only provides an overview of job responsibilities that are subject to change.

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An Insider's view of Universal Music Group

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Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

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Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

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Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

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There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

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