Manager, Desktop Support

| Greater LA Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Company Overview:  

Relativity is the first and only company to automate aerospace manufacturing by integrating intelligent robotics, software, and proprietary metal 3D printing technology. Disrupting 60 years of aerospace, Relativity offers a radically simplified supply chain, building a rocket with 100x fewer parts in less than 60 days. Our long-term goal is to upgrade humanity’s industrial base on Earth and on Mars.  

Desktop Support Supervisor End Point Computing and Enterprise Systems

We are seeking a Manager of IT Desktop Support to join our rapidly growing company and team.  Our IT-Operations team is responsible for end user computing, systems Infrastructure, and site support.  You will be providing support and supervising our Desktop Support operations. Maintaining, shaping, and building our IT support team and operations.

Outcomes and Objectives

Support teams designing, building and launching 3D printed rockets!

You will…

  • Oversee IT support operations ensuring end user satisfaction
  • Provide as escalation and coordination point
  • Demonstrate best practice, develop individuals, and motivate the team to ensure the success of the company
  • Manage daily staff activities including prioritizing work to be completed, schedules.
  • Participate in goal setting and performance evaluation of staff, tracking effectiveness of professional development.
  • Actively participate in the team’s daily tasking and support requirements.
  • Provide exceptional customer service, responding to technical assistance requests.
  • Troubleshoot technical issues and escalate issues to other teams as necessary
  • Provide analysis of new technical requests by departments and how best to resolve
  • Monitor and manage ticket process for adherence and improvement
  • Participate in policy, process and procedure development and communication
  • Develop and maintain Documentation
  • Partner with various IT and other teams to establish escalation procedures and operating level agreements.
  • Plan and implement roadmaps for software and hardware design, and upgrades across the company.
  • Literally work with rocket scientists

You need…

  • 4 years of experience in providing desktop support and preferably 2 years in a lead or supervisory position
  • Knowledge of all IT area concepts and principles
  • Experience in support ticket reporting and statistics
  • Strong organizational skills, with strength to form policy and procedure
  • Ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel
  • Strong Windows desktop environments knowledge in enterprise environments
  • Solid knowledge of Active Directory and Azure AD security controls 
  • Basic knowledge in networking, routing, subnets, VLAN’s and security protocols
  • Experience with Microsoft Office 365 support
  • Ability to lift equipment weighing up to 40 pounds
  • Ability to work nights and weekends as needed

Preferred Skills

  • Bachelor’s degree
  • Familiarity with tools such as UEM, SCCM, MDM, Imaging, ServiceNow, Backup systems,
  • ITIL Certification
  • Linux, Mac and tablet Support

Relativity Space offers competitive salary and equity, a generous vacation policy, an annual L&D stipend and more! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • PythonLanguages
    • SqlLanguages
    • CreoDesign
    • ANSYSDesign
    • JIRAManagement

Location

3500 East Burnett Street, Long Beach, CA 90815

An Insider's view of Relativity Space

What’s the vibe like in the office?

Our office is very interesting--from the large and colorful art pieces on the walls to the large (and small) rocket parts all over. We also have screens all over that are casting live streams of our testing and manufacturing floor. You just feel like you are seeing the future of manufacturing unfold right before your eyes.

Nat

Lead Recruiter

What is your vision for the company?

We are creating an entirely re-imagined process to iterate and scale rockets quickly, eventually helping to build the future of humanity in space.

Tim

CEO and Co-Founder

What are Relativity Space Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We provide 5 tiers of coverage through Anthem--2 of which are almost completely free for employees.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Relativity Space provides equity to all full time employees, vesting over a 4 year period.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Relativity Space offers 20 days of PTO
Paid Volunteer Time
Paid Holidays
11 holidays--federal, and company wide
Perks & Discounts
Casual Dress
Company Outings
Relativity Space has quarterly off sites reviews, monthly celebration dinners, and regular social events
Stocked Kitchen
A wide variety of snacks are provided
Some Meals Provided
Weekly lunches for lunch and learn, all hands, and new hire lunches are provided
Happy Hours
Bi-weekly happy hours/socials
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Annual learning and development stipend of up to $2,000.
Lunch and learns
Every other week, we host a lunch and learn to get learn about the exciting work other teams are doing!
Paid industry certifications
More Jobs at Relativity Space99 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Operations
Product
Project Mgmt
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
HR + Recruiting
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
HR + Recruiting
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Design + UX
new
Los Angeles
Data + Analytics
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Relativity Space's full profileSee more Relativity Space jobs