Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting Tinder’s Members around the globe. They can take a challenging situation and turn it into a story of success. We are looking for a Manager for our Community Support team to help us support members on a global scale, escalate bugs to engineering, partner with our vendor operations teams, and improve both quality and efficiency. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

What You'll Do:

• Lead Tinder’s Community Support team, and oversee the day-to-day operations
• Report bugs and new issues to key stakeholders, track volume of complaints in real time, and provide severity assessment
• Partner with our Vendor Operations teams to ensure seamless communication between T1 and T2 Operations 
• Work closely with Trust and Safety leadership to ensure seamless handling of escalations and shared use cases
• Focus on process improvement and operational efficiencies within the Tinder Community Operations network
• Develop and achieve performance goals and objectives in order to achieve member expectations
• Partner in reporting trends in WBR, MBR, QBR along with recommendations for improvement

What We're Looking For:

• Minimum of 3-4 years experience in a CS Operations Management role or equivalent work experience
• Advanced knowledge of Zendesk or similar CRM
• Critical thinking skills to understand and summarize complex issues within minutes
• Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
• Experience creating policies with a keen eye for process improvement
• Extreme attention to detail
• Passion for helping people
• Bachelor degree or higher

What Sets You Apart:

• Proficiency with Excel
• Ability to analyze and interpret data to drive decision making
• Six Sigma green belt or similar process improvement certification
• Experience managing remote teams

As part of our team, you’ll enjoy:

· The hustle of a startup with the impact of a global business

· Tremendous opportunity to seek some of the industry’s most exciting problems

· Working with an outstanding team of creative, fun and highly motivated people

· Comprehensive health coverage, competitive salary, and 401(k) match

At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Tinder is proud to be an equal opportunity workplace.