Manager, Business Operations at ServiceTitan
Ready to be a Titan?
At ServiceTitan, we are on the path to building the Operating System of the Trades. We are seeking a Manager, Business Operations who will be instrumental in enabling us to achieve this vision. This position will report to the Head of Customer Success Operations and Transformation and will be responsible for driving transformation projects to scale Customer Success globally. This is a critical role that leads and manages cross-functional projects across the company with focus on both scaling operations and improving customer experience (e.g., making customers successful).
What You'll Do:
Lead strategic Operational Excellence projects to achieve top business objectives of ServiceTitan. Help set and refine aspirational goals with senior leaders
Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology
Design innovative solutions to enable seamless operations across functional boundaries using business operational principles
Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across global operations to ensure consistent execution at scale
Build productive and positive relationships across all levels to drive influence and effectively develop, champion, and launch sustainable design solutions
Coordinate with enablement groups (e.g., learning & development) to build specialized training to successfully deploy new solutions
Build and track a comprehensive project plans and ensure successful project completion
Deliver presentations regarding project direction and recommendations to Senior Leadership
What You'll Bring:
Minimum of 2-5 years experience at top management consulting firm and/or high growth SaaS company in the operations & technology sector
Bachelor’s degree in Business Administration or technical field. MBA or advanced degree preferred, or comparable level of experience
Significant cross-functional project management experience with ability to drive through obstacles and manage to deadlines
Strong problem solver (to include process redesign, root cause analysis, and cost/benefit analysis)
Comfortable dealing with ambiguity and bias toward action
Excellent verbal and written communication skills, including MS Word and PowerPoint
Knowledge of Lean or Six Sigma (preferred)
Experience with common SaaS business applications such as Salesforce, Gainsight, Talkdesk (preferred)
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.