Logistics Manager - US
Want to challenge yourself at a high-growth startup AND make a difference in the world?
A bit about us
Who Gives a Crap sells beautiful, forest friendly toilet paper, paper towels and tissues and we donate 50% of our profits to help build toilets for those in need. As much as we love toilet paper, the reason we’re in business is the impact we’re having on the world—to date we’ve donated $1.3m to our charity partners to fund sanitation projects in developing countries, and with your help we’re hoping to grow our impact 10-fold in the next couple of years..
We're one of the fastest growing ecommerce businesses in Australia, and are now aggressively entering the North American and European markets, with insanely ambitious growth targets for this year and beyond. We currently have a team of about 50 people working out of Melbourne, Manila, Los Angeles and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet.
Operationally, we work with two third party warehouses in the US, one in LA and one in Pennsylvania and ship with a couple of the major carriers. We also have one warehouse in London and we work with 7 third party warehouses across Australia and more than a dozen carriers. Globally, we ship tens of thousands of orders every month. Phew!
A bit about the role
This role will see you entrusted with the keys to our North American logistics function, which has been run remotely to date, and driving local strategy in line with our global priorities.
Reporting to our Chief Parcel Pusher (aka Global Head of Logistics) who is based in Ireland, you will have the honour of being our first ever logistics person based in the US market - woop! As the solo logistics team member based in our LA hub (for now!), you’ll get to work locally alongside our Creative, Growth and Digital Product teams which will allow you to wave the logistics flag and be an ambassador for the operational needs of the business.
You will ensure our North American logistics function is running efficiently, cost-effectively and with a high quality of service and performance across the board. As a super-fast growing business, the challenge is making sure we strike the right balance between robustness, cost and flexibility at the same time (phew!). With a mountain of projects on the go, we will look to your hands-on as well as strategic abilities to lead and execute them to success.
If you were working for us, here are some of the things you would have done in the last month:
- Lead a due diligence process on a new potential warehouse partner, resulting in a recommendation for sign-off by our Chief Parcel Pusher
- Facilitated the end to end testing of a new order fulfilment integration system, between our new inventory management system (DEAR Inventory) and each of our North American 3PLs
- Got your hands dirty, working side by side with our Customer Happiness teams to sort out some tricky delivery problems for a couple of customers
- Been roped into dancing for our latest instagram story...wearing a unicorn mask
- Scoped the requirements and selected the right fulfilment solution for a new limited-time product (holiday greeting cards), briefed all sites and teams as appropriate
- Run a deep dive session with a few members of our Customer Happiness team to get a deeper understanding of their biggest pain points in customer delivery experience
- Started to lay the groundwork for a same-day delivery trial in key cities
- Tested out our new project management tool with some trial team projects laid out and the team briefed on expectations
- Worked with our Finance team to set-up and start to execute some simple, yet effective processes and checks to ensure our logistics invoices are accurate and we’re not being overcharged
- Worked with our Chief Parcel Pusher to lock-in our team OKRs for the quarter and taken ownership over those relevant for our North American operations
A bit about you
We all know there’s nothing quite like good old, real life experience and it’d be great if you’ve been on a similar crazy start-up growth journey and have a deep understanding of direct-to-consumer logistics in the US.
We’re looking for a smart problem solver who can learn the ins and outs of our business quickly and see the opportunity to make an impact.
You build strong, commercially savvy, strategic partnerships
When it comes to building third party partnerships, you know how to think about the day-to-day process flow, how to stay chummy but are also ready and able to jump into the commercials. You know how to set meaningful, sustainable and realistic performance measures and targets. You can also effectively find, select and manage third party suppliers.
You’re focused, disciplined and super organised
You’re able to maintain momentum on our big picture goals and projects and also jump into day to day tasks. You take the lead in prioritisation to make a big long scary lists look manageable and less daunting for others. You keep on top of your own work and ensure critical deadlines are met.
You’re not afraid to get your hands dirty (in fact, you kinda like it!)
You’re comfortable being responsible for the front-line, tactical and day to day operational elements of logistics, as well as the loftier strategic and commercial objectives. You’re able to execute on your own and don’t mind rolling your sleeves up when needed.
You’re data and tech obsessed
Logistics might be behind the tech curve in many respects, but that doesn’t mean you are. You understand the power of technology to transform businesses and industries, are confident with finding and deploying new tools and don’t take a “that’s IT’s job” approach to tech. You also love data and can unlock its power to inform yourself and others and make good decisions.
Why you should work with us
Every minute you spend working with us, you’re making a difference. The more delightful our delivery experience is, the more orders we get, the more money we make the bigger an impact we have (phewf!). Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there…
If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory.
The job is also amazingly flexible, something we’re working hard to hold onto even as we grow super quickly. We started the business remotely, and now have hubs in 4 cities around the world. While the LA team spends most of the week together in the office, you can also mix it up and work in your PJs from home or set up office at the beach a but, up to you! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that.
Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.
This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have – you won’t ever want to leave!
Who Gives A Crap also provides 4 weeks of paid annual vacation (woot!), flexibility to take extra unpaid leave or travel while working, great health insurance, 401k matching, generous maternity and paternity leave and a whole lot of other stuff. And did we mention the free toilet paper?
Our LA team is growing! Check out more opportunities in this team here - https://au.whogivesacrap.org/pages/jobs.