We’re BCG Digital Ventures. Welcome.

We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies. Our mission is to invent, launch, scale and invest in game-changing businesses with the world’s most influential corporations.

Adventure awaits you…

Build innovative businesses from the ground up

We are shaping the next generation of startups, and we’re looking for the brightest minds in the business to help us. Our world-class, multidisciplinary team will challenge you to push the boundaries of the industry. If you have the passion, tenacity, and curiosity to build innovative businesses from the ground up, we invite you to join our mission.

Operations at BCGDV

Our Operations team is the internal force that drives our business forward. It’s where organizational insight meets operational excellence. From Human Resources and Information Technology to Marketing and Finance, they are a dedicated group of one-of-a-kind problem-solvers with a deep commitment to world-class business services. 

The Junior IT Specialist is responsible for assisting the Information Technology department with all aspects of technology as it relates to Venture Team Support and BCGDV priorities (local/regional/global). This includes, but is not limited to, user support, computer setup, maintenance and service, audio/visual, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote sites.

In your role you will...

• Provide a high level of customer service while supporting venture teams and office based staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone and voice mail systems, both in and outside the office
• Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site
• Understand and effectively discuss services and software provided by IT Service
• Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
• Manage user accounts in Active Directory and across various SaaS tools.
• Manage hardware and software asset tracking and inventory
• Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
• Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
• Communicate frequently with end users as well as with local, regional, and global support teams
• Document and update technology related instructions/procedures/knowledge articles as required
• Troubleshoot video conference and telecommunications systems in coordination with regional technical resources
• Maintain problem call history by recording calls in help desk tracking database; analyze call data to proactively identify improvement opportunities
• Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

You should have...

• Post-secondary education in Technology or equivalent experience
• Minimum of 1 year of experience in similar role
• Experience in effectively communicating and presenting technical concepts to management, peer group and staff
• Experience working with teams
• Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
• Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
• Lifting/moving equipment is required
• Some travel may be required
• Knowledge of MDM solutions, Directory Services, and SSO a plus

Additional desired competencies:

• Focus on excellent customer service and needs of the entire DV and BCG user community
• Strong communication skills
• Displays self-starting attitude, resourcefulness, and professionalism
• Reliable and cooperative team player; displays consideration and respect for others
• Displays tact, patience and the ability to handle stressful situations
• Demonstrates competence and character that inspires trust
• Communicates effectively with the management groups and technical staff
• Able to work independently as well as in a team environment, exercising sound judgment and initiative
• Demonstrates strong ability to identify, analyze and solve problems
• Able to respect all BCGDV information as personal and confidential
• Focuses on continuous learning to further IT knowledge and career development
• Meticulous attention to detail
• Ability to meet deadlines
• Ability to follow established procedures/standards
• Excellent oral and written English, clear communication

To learn more, visit us at BCGDV.com.

Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.