Omaze raises funds and awareness for charities by offering the chance to win once-in-a-lifetime experiences and dream-come-true prizes. We've offered everything from a double date with John Krasinski and Emily Blunt, to a walk-on role in Star Wars, to a brand new customized Mercedes Benz sprinter van. We've given over $130M to charities around the world, from donors in 180 countries. Our vision is to be the first for-profit company to give $1B to charity in a single year, and we’re building our team of dedicated and passionate people to help us get there. That’s where you come in!

Who We’re Seeking:

The IT Department within the Engineering Team at Omaze is responsible for company-wide End User Services and employee-facing architecture services. We are seeking a highly motivated Systems Analyst with a self-starter mentality to address our fast-paced and rapidly growing business environment. Someone who is proactive, approachable, and responsive with a high focus on root-cause analysis. Solution-oriented with in-house IT support experience.

Key Responsibilities: 

• Work alongside the IT Manager to facilitate day-to-day IT end-user-services and production environment resources
• Effectively communicate with third-party vendors in an organized and efficient manner
• Initiate and maintain hardware/software benchmarks to meet industry standards
• Configure an effective remote workforce to strategically limit ongoing support
• Desktop engineering to streamline and automate on/offboarding a current and efficient workstation fleet
• Training and knowledge transfer to equip employees for technological success      
• Triage and maintain a highly responsive ticketing queue      
• Provision and maintain SaaS solutions, including but not limited to Google G Suite, Slack, Conferencing Solutions (Zoom, RingCentral), Microsoft365, Adobe Creative Cloud, DropBox
• Cross-team collaboration, relationship building, and accountability for on-time deliverables      
• Strictly adhere to SOPs, Security Policies, and documentation standards
• Hi level of technical expertise in MacOS and iOS systems. Competent level of expertise in Windows.
• Experience with enterprise-grade MDM solutions and best practices
• Competency in automation, software deployment, patch management, and AV solutions

Our ideal candidate: 

• Bachelor’s degree in Computer Science or related field (Associate’s with additional work experience also accepted)
• 3+ years of professional work experience (enterprise level preferred)
• Understanding of network architecture and client/server topologies    
• Ability to root-cause problem solve and take ownership of issues as they arise
• An “If I don’t have the answer, I will find someone who does” attitude
• Relationship-oriented written and verbal communication skills
• You take your work seriously but not yourself