IT Support Specialist at ConsumerTrack

| El Segundo
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ConsumerTrack™ is unique in the digital marketing and media industry - we combine marketing, digital, content and fintech. Our performance based approach increases brand awareness and generates targeted audience engagement on our internal web properties and partner sites.

Learn More About What We Do

We're looking for an IT Support Specialist who can support the technical day-to-day needs of a growing and evolving business. The ideal team member is a natural problem solver and is eager to help in any way possible to keep the team focused on top priorities.

Responsibilities:

  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Monitor ticketing system for support requests and resolve to completion with proper follow up or escalate when necessary
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the help desk tracking software
  • Create internal and external support procedures and manuals
  • Assist with onboarding of new users and effectively communicate feedback to and from our team
  • Ensure each workstation has necessary equipment needed and any additional specialized equipment to support productivity
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Configure passwords and accounts in Active Directory
  • Provide helpful training to computer users
  • Walk end users through a variety of problem-solving processes
  • Resolve technical problems with Local Area Networks (LAN), phone systems, virtual environments
  • Set up smart conference rooms for meetings, ensuring internet connectivity, and mirroring laptop to TV for presentations
  • Provide ad-hoc support and office management tasks as needed

Requirements

  • Minimum 1 year experience with both Windows and Apple/Mac desktop support, small office printer support and general networking
  • Logical thinking and creative problem-solving skills
  • Effective time management and organizational skills
  • Excellent verbal and written communication skills
  • Ability to work independently as well as in a team environment
  • Maintain confidentiality
  • Handle multiple projects simultaneously within established time constraints
  • Maintain composure at all times
  • Maintain reliable attendance
  • Ability to lift up to 50lbs

Benefits

  • Competitive salary with excellent growth opportunity; we pride ourselves in having a team that exudes leadership, high initiative, creativity and passion.
  • Awesome medical, dental and vision plans with heavy employer contribution
  • Paid maternity leave and paternity leave programs
  • Paid vacation, holidays, and sick days
  • Flexible time/work from home (for eligible employees)
  • Company funding for outside classes and conferences to help you improve your skills
  • Contribution to student loan debt payments after the first year of employment
  • 401(k) -- employees can start contributing immediately. After the first year, CTI contributes 100% of the first 4% contributed of salary deferrals
  • In-office gym and weekly fitness and yoga classes
  • Fully stocked kitchen with snacks and beverages

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SymfonyFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • MailChimpEmail

Location

Located in the South Bay, very close to Manhattan Beach! There are plenty of restaurants and parks here. We are very close to Downtown El Segundo.

An Insider's view of ConsumerTrack

What’s the vibe like in the office?

We have a collaborative and family vibe where people socialize cross departmentally. Just like any family, we are very open to working together towards shared values. When disagreements arise, we collaborate to resolve those issues, while maintaining respect and appreciation for each other. It's been great to be part of this growing family!

Ming

Director of Product Management

What projects are you most excited about?

My content team is working with Marketing to build out an influencer network. Our #SmartMoneySquad will be a close-knit community of personal finance experts. I love the camaraderie and ideas that spark from this collaboration; it’s great for the growth of GoBankingRates. It’s also satisfying to help individuals grow their own brands. Win, win!

Cerentha

Sr Director of Content

How has your career grown since starting at the company?

When I first started with ConsumerTrack over 8 years ago, I was a Jr. Account Manager. Through the years, I’ve managed multiple teams, moved from one side of the business to another AND move from one side of the country to the other. There is a lot of opportunity for growth at ConsumerTrack and every person makes an impact.

Beta

Executive VP Media & Sales

How do your team's ideas influence the company's direction?

Our teams' ideas and strategies are what drives our growth and innovation. We empower our leaders and employees to share ideas on improving our processes and launching new concepts. We seeks to hire individuals and leaders that are both creative and results focused. That combination has directly impacted our growth and success for over a decade.

Jeff

President

What are some social events your company does?

CTI celebrates the company's success and rewards employees' hard work. This year’s holiday party was on a yacht in the Marina with food, drinks, a magician, and a raffle where employees won cash & prizes. We also just held our annual Super Bowl party where teams dressed as TV show characters, complete with a costume contest & prizes for employees.

Tracy

Sr. Director, Marketing & Audience Growth

What are ConsumerTrack Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Top Compensation and performance bonus opportunities. Culture of transparency and accountability where everyone’s voice is heard and respected. An environment to learn, improve and thrive with no limits. Contribution to Student Loan Debt. Company Team Building Events, in-house training and presentations.

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