IT Support Specialist at Grindr

| Hollywood
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The IT Specialist provides customer service driven IT Support and is passionate about finding solutions to hard problems. You are efficient, thorough and great at prioritization. You should also be a great communicator as you will be the first line of defense for our internal users’ IT needs. Your typical day will be filled with monitoring a ticket queue, helping to hit important metrics, contributing to our knowledge base, and coming up with innovative ways to better the IT experience for the Grindr team.

Responsibilities

  • Day to day troubleshooting in a 90% Mac/10% PC environment
  • Troubleshoot network/wifi/printers
  • Assist with audio-visual set up in conference rooms and all hands space.
  • Perform employee onboarding/offboarding
  • Coordinate IT documentation
  • Administer and support tools such as JAMF, OneLogin, and manage mobile devices
  • Proactively surface ideas and proposals for IT support improvements
  • Coordinate with IT team on additional IT projects & initiatives as needed
  • Longer-term projects and migrations as needed

Desired Skills and Experience

  • 2+ years Previous IT Support experience
  • Experience with MDM, JAMF and Onelogin (or equivalent) required
  • Previous experience at a startup or other fast-paced environment a big plus
  • Experience with SaaS systems administration
  • Network experience a plus
  • JAMF 200 certification a big plus
  • Willingness to learn new skills and juggle numerous tasks at once, working well under pressure
  • Professional demeanor and maturity to navigate confidential situations, a wide range of personalities, and working styles
  • Technical, solutions-centric customer service style
  • Upbeat, positive energy
  • Excited by collaboration
  • Good judgment and ability to maintain confidentiality


Why Work at Grindr?

Since 2009, Grindr has built the world’s largest social network for gay, bi, trans, and queer people. Now more than just an app, we’re a family of lifestyle brands with the shared mission to connect LGBTQ people with the world around them:

  • Grindr – The location-based social app that started it all. Over 3 million people use Grindr daily, from every country on the planet.
  • INTO – A digital magazine dedicated to queer perspectives: news, culture, commentary, video, and more.
  • Grindr for Equality (G4E) – Our social mission to promote justice, health, and safety for LGBTQ individuals around the globe.
  • Gaymoji – A one-of-a-kind collection of over 500+ stickers available on iOS, Android, and in the Grindr app.
  • Slumbr – An event series for the high-minded partygoer, combining fashion, music, and art.

Behind the brands, Grindr is an inclusive and passionate family of thinkers, innovators, leaders, and most importantly, doers. We’re fueled by endless curiosity, constant collaboration, and a knack for crossing every finish line – all within an agile growth environment. We also enjoy tons of perks, great social events, and stunning views from our HQ in West Hollywood.

Benefits & Perks

  • 100% covered medical, dental and vision insurance
  • Generous Parental Leave
  • Flexible Time Off Policy
  • Competitive Salaries
  • 401(k)- Matching
  • Catered daily lunch
  • Stocked kitchen
  • Free on-site parking
  • Casual dress environment

Grindr is an equal opportunity employer

*Recruiting firms that submit resumes to Grindr without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • ElixirLanguages
    • ErlangLanguages
    • EC2Languages
    • AWS AuroraLanguages
    • Ngix Languages
    • KafkaLanguages
    • RabbitMQLanguages
    • NginxLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SparkDatabases

Location

West Hollywood , CA 90069

What are Grindr Perks + Benefits

Grindr Benefits Overview

Benefits & Perks

100% covered medical, dental and vision insurance
Generous Parental Leave
Flexible Time Off Policy
Competitive Salaries
401(k)- Matching
Catered daily lunch
Stocked kitchen
Free on-site parking
Casual dress environment

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $5000 (Premier PPO) $1500 (Standard PPO) of expenses.
Vision Benefits
The vision benefits plan covers $250 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is offered at a flat rate to a $75,000 value.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 200% of contributions up to 10% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
AIDS walk and AIDS lifecycle
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Game Room
Our game room includes Video Games.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Our mentorship program includes Career mentoring, Leadership mentoring.
Continuing Education stipend
Online course subscriptions available
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