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IT Support Specialist

| Greater LA Area
Email Your Cover Letter, Resume, and Portfolio To: [email protected] w/ "Built In" in the subject line.
Apply now

As the Junior Systems Administrator at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!

Accountabilities:

  • Requests for support are received and processed swiftly and accurately.
  • Tasks are prioritized and coordinated with the IT Team and completed rapidly.
  • The manner in which you carry out your work inspires gratitude with everyone you interact with!
  • The support request ticketing system is kept up to date and thoroughly documented.
  • Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly.
  • Projects and issues requiring your support are anticipated and organized.
  • Assisting with new system builds and refreshes.
  • Assisting with new user account creation and workstation setup.

Pay: Salary + Bonuses

Experience:

  • At least one year of experience as help desk and basic IT support
  • Expert knowledge of Windows 8 and 10
  • Familiarity with Mac OS is a plus
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Remote access solutions (VPN, GoToAssist, etc.)
  • Familiarity with imaging software is a plus
  • Familiarity with Adobe Creative Cloud is a plus
  • Familiarity with VoIP systems is a plus
  • Must be able to comfortably lift 50 pounds

Attributes: social, detail-oriented, multi-tasker, technically savvy, quick response time, customer service-oriented

Skills:

  • Basic level of general “handiness”.
  • Able to comfortably lift 50 pounds.
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Email Your Cover Letter, Resume, and Portfolio To: [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • IonicFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • In-HouseCMS
    • In-HouseCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our office is a stone's throw from Six Flags Magic Mountain.

What are Scorpion Perks + Benefits

Scorpion Benefits Overview

Scorpion truly cares for its employees and this is evident from the plethora of perks and benefits on site. Every full time employee has access to our on-site Cafe, Coffe Bar, Beer Taps and Full Alcoholic Bar. All of the above mentioned food and drink is completely comped by the company. Feel free to fill up on breakfast, lunch, snacks and caffeine when you so please! We have an on-site basketball court and gymnasium (open at all hours), as well as video games, arcade games and and pool table. We offer a paid-for mobile phone and monthly service after 90 days. We also fully pay for medical, dental, vision and life insurance premiums for full time Scorpions. We have awesome bonuses and games to hit targets and goals. Common rewards include team trips to theme parks, fancy restaurants, events, etc. Are you sold yet?

Culture
Volunteer in local community
We will often attend charity Galas and Runs for local and national charities as a Scorpion family.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
We offer courses training Scorpions in how to hire new members for their team in an unbiased manner.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
We have aggressive quarterly team and individual goals at Scorpion. Rewards for hitting goals range from cash bonuses to fancy team outings!
Match charitable contributions
Every month we select one "Charity Winner" from our Employees of the Month. Scorpion donates $1,000 to a Charity of this person's choice!
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 2 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Parking
Recreational Clubs
On-site basketball and indoor soccer leagues.
Professional Development Benefits
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

As you can see, Scorpion dishes out the perks.

Our mentality is that if you are comfortable, happy and cared for, you can work hard, innovate and leave competition in the dust.

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Email Your Cover Letter, Resume, and Portfolio To: [email protected] w/ "Built In" in the subject line.
Apply now
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