SimplePractice

IT Support Engineer at SimplePractice (Remote)

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About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role 

SimplePractice is seeking an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT Manager, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Responsibilities

  • Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
  • Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
  • Create and implement solutions that integrate with the current office infrastructure and support high-availability
  • Read documentation, design, and implement Single Sign On & software integrations
  • Create scripts and automations using programming languages such as Python, Bash, etc.
  • Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
  • On-call schedule to support our team members during off hours and weekends
  • Provide troubleshooting and problem resolution on employee issues with internal tools
  • Maintenance of hardware and software deployed to the infrastructure of the office and workstations
  • Coordinate with HR and other groups for onboarding and offboarding responsibilities
  • Connect and communicate with vendors to troubleshoot/implement new hardware and software

Desired Skills & Experience

  • 2+ years of experience in IT
  • Bachelor's degree in Computer Science (or equivalent) or higher degree
  • Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
  • Ability to analyze and resolve complex infrastructure resource and application deployment issues
  • Experience in technical quality assurance
  • Record and document results and compare to expected results
  • Great documentation and communication skills
  • Problem solving skills and ability to work under pressure
  • Passion, drive, energy, a sense of humor and a great attitude!

Bonus Points

  • Experience in managing Mac laptops
  • Experience in managing UniFi hardware

Technology Stack and Tools you will be working with

  • Apple Mobile Device Management
  • JumpCloud
  • Duo
  • UniFi
  • Slack
  • Google Admin Console
  • Zoom
  • Jamf Pro

Mission

To assist in the management of the company’s network and desktop infrastructure, which includes our hosted facilities and remote users.

Understand the PCI & HIPAA requirements and good security practices and apply them on a daily basis.

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:

  • Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

  • To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).

For more information about our privacy practices, please visit our Privacy Policy or contact us at [email protected]

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Where we are

Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • KotlinLanguages
    • EmberLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • HotjarAnalytics
    • PeriscopeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • SendGridEmail
    • OutboundEmail
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What are SimplePractice Perks + Benefits

SimplePractice Benefits Overview

We take care of the people who take care of our customers. We offer 100% medical, dental, vision plans and an attractive 401k. We also offer generous PTO and wellness perks including an Employee Assistance Program (for mental health counseling, legal and financial consultation).

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Flexible Time-Off Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Catered lunches in the LA office
Happy Hours
Parking
Garage parking included
Pet Friendly
Professional Development Benefits
Lunch and learns
Promote from within

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