IT Support Engineer

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. We are seeking an IT Support Engineer to help us grow our IT environment. The IT Support Engineer is the first contact for end-user who will lead a team that acts as IT business partners. This team is focused not just on resolving incidents - but to find underlying problems and develop long term solutions. Reporting to the Regional Service Desk Manager, typical responsibilities will include: • Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers; Travel will be required. • Site owner for regional offices (site visit, move and changes) • Drive projects related to corporate computing and software such as email, backups, monitoring and productivity suite. • Develop tools and solutions to increase the operational efficiency of the IT Service management process with focus on excellent user experience. • Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services. • Innovate and engineer new internal solutions that allow us to scale. • Performing advanced level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices and network services. Additional responsibilities include: • Championing the use of self-service IT resources, such as ticketing system and knowledge base • Supply management & procurement responsibilities • Provide event support, setup AV and live stream equipment • Create technical document standards, best practices and policies.

Qualifications

• A minimum of 6-8 years working in IT field. • Management experience or experience leading a small team. • College Degree in Computer Science, Systems Science, and Computer Engineering or 4+ years of relevant discipline. • Good understanding in at least three of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup. • Familiarity with IDF and MDF or NOC experience • Systematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist. • Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors. • Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills. • Excellent communication skills (oral and written) for global office communication and project deliverables. • Familiarity with Cisco, Aruba, Palo Alto, and SDN-based networking • Hardware/software/network training and/or certification in systems (such as CCNA, CCNP, MCSE, RHCSA, etc.)

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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