Viant’s culture is a unique combination of strong leadership, ambition, collaboration, and fun, with incredible growth opportunities for our employees! We offer a fast-paced work environment, with a strong focus on employee engagement, recognition, and development. With a commitment to innovation from the top down, Viant continues to remain ahead of the curve in the rapidly changing ad tech marketplace. 

The IT Support Engineer is a critical component of the Corporate IT team. As a member of the team, responsibilities will include answering email and phone calls detailing issues reported by clients regarding specific application and/or hardware related requests. 

Responsibilities:

• Isolate problems, determine cause and take action steps necessary to resolve the problem.
• Verify with customer the effectiveness of corrective actions to ensure problem is resolved.
• Provide escalation support for other members of the Corporate IT Team.
• Work directly with other IT teams to understand end user needs for new applications and systems.
• Identify and communicate common end user computing problems.
• Assist project teams with hardware and software rollouts as needed.
• Stay informed about specific application and system changes that are being made while working with appropriate application and technology teams.
• Route accurate and detailed descriptions of unresolved problems to the appropriate support personnel.
• Assist corporate office computer users through technical support as needed.
• Coordinate with customer and vendor in the servicing of malfunctioning hardware.
• Maintain record of work performed and prepare activity report as requested.
• Establish and maintain effective working relationships with all IT staff, vendors, customers and management.
• Setup equipment for new hires.
• Provide support for tradeshows, conferences and meetings.
• Assist with moves and deployment of IT equipment.

Qualifications:

• Associate's degree or equivalent related experience required. Certifications: MCP or MCSE, CompTIA A+
• 3+ years of related technical support experience.
• Excellent command of the English language (written and verbal)
• Solid understanding of corporate desktop-computing environment including hardware, software, telecommunications, operating systems and utilities.
• Ability to present ideas in user-friendly language to both technical and non-technical end-users.
• Ability to teach users how to use software.
• Excellent customer service skills
• Strong organizational skills and detail-oriented work ethic
• Must be comfortable using Windows and Macs
• Experience in supporting local and remote offices via remote connection.
• Microsoft Client Products: Windows 10, Office 2016 (Mac/PC), 
• Microsoft Management Products: MS Server 2012r2 - 2019, Active Directory, Office 365, Microsoft Exchange, Windows Deployment Services
• Apple Products – MacOS, iOS
• Working knowledge of the following products is a plus: Google Workspace, Slack, Zoom, Okta, Jamf, Atlassian Suite, Remote software, Sentinel One, Dropbox, Mimecast
• Willingness to travel when needed

Benefits:

• Competitive Salary and Bonuses
• Paid benefits for the employees: Medical, Dental, Vision, LTD, Life insurance/AD&D
• Paid parental leave
• Wellness programs – info sessions and occasional chair massages
• Employee discounts – e.g. gym memberships, wireless plans, entertainment tickets
• Fully stocked kitchen
• Casual Office Atmosphere
• Commuter Benefits Program
• Ongoing Education & Training
• Company Sponsored Events & Team Building Experiences

Viant® is a publicly traded (Nasdaq: DSP) people-based advertising software company that enables ad buyers to plan, create, execute, and measure their omnichannel digital advertising investments. The Viant programmatic software is uniquely built on people-based data combining more than 70 people-based data partners to enable scaled and accurate audience targeting and advanced measurement. This allows for targeting consumers using real world identifiers rather than relying on cookies, from which the industry is moving away.

Adelphic® is Viant’s industry-leading omnichannel demand-side platform, empowering marketers and their advertising agencies to plan, execute and measure programmatic advertising campaigns across desktop, mobile, connected TV, linear TV, streaming audio and digital billboards -- in a single platform. Viant customers range across most verticals including automotive, entertainment, business to business, retail, consumer packaged goods, travel and healthcare. The Viant patented technology advances internet-connected household identification and overcomes the limitations of user identification in mobile and across networked devices, yielding rich, nuanced portraits of real consumers. 

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Viant is proud to be an equal opportunity employer. To provide equal employment and advancement opportunities to all individuals, employment decisions at Viant are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race; color; religion (includes religious beliefs, observance or practice, religious dress or grooming practices); creed; sex; sexual orientation; gender; gender identity or expression; transgender status; pregnancy, childbirth or related condition (including breastfeeding); marital status; national origin; citizenship; military status, veteran status; ancestry, age; physical or mental disability; medical condition (includes cancer or a record or history of cancer), genetic characteristics; or any other characteristic protected by applicable federal, state, or local laws, and Viant prohibits harassment based on any such protected basis or characteristics.