Job Description

As our first IT Support Administrator, you have the opportunity to define and implement the IT support roadmap. We’re in a sharp growth phase and need to evolve our current IT support processes. In this role, you will consolidate management of our tools and technologies and provide helpdesk support to our internal team.

Responsibilities

Manage internal networkProcure, setup, and manage office equipment

Manage online accounts (e.g. Slack, email, company password manager)Onboard/offboard employees

Setup company security policies and update accordingly

Prioritize and resolve IT support tickets

What we are looking for

• 1-3 years experience in IT support administration
• Experience with Apple and Windows hardware
• Experience managing office networks (routers, mesh)Industry-standard project/ticket management tools (Zendesk, Jira)

People are the best part of WelcomeTech, we are making the world a better place by building a platform fueling immigrant success. Come join a passionate team that is growing fast and help scale the platform of choice that is changing millions of lives now and billions as we expand internationally.