Grindr
The world's largest app for gay, bi, trans, and queer people.
West Hollywood , CA
Hybrid

IT Specialist

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Why Work at Grindr?

Since 2009, Grindr has built the world’s largest social network for gay, bi, trans, and queer people. Now more than just an app, we’re a family of lifestyle brands with the shared mission to connect LGBTQ people with the world around them:

  • Grindr – The location-based social app that started it all. Over 3 million people use Grindr daily, from every country on the planet.
  • INTO – A digital magazine dedicated to queer perspectives: news, culture, commentary, video, and more.
  • Grindr for Equality (G4E) – Our social mission to promote justice, health, and safety for LGBTQ individuals around the globe.
  • Gaymoji – A one-of-a-kind collection of over 500+ stickers available on iOS, Android, and in the Grindr app.
  • Slumbr – An event series for the high-minded partygoer, combining fashion, music, and art.

Behind the brands, Grindr is an inclusive and passionate family of thinkers, innovators, leaders, and most importantly, doers. We’re fueled by endless curiosity, constant collaboration, and a knack for crossing every finish line – all within an agile growth environment. We also enjoy tons of perks, great social events, and stunning views from our HQ in West Hollywood.

Summary

The IT Specialist provides customer service driven IT Support and is passionate about finding solutions to hard problems. You are efficient, thorough and great at prioritization. You should also be a great communicator as you will be the first line of defense for our internal users’ IT needs. Your typical day will be filled with monitoring a ticket queue, helping to hit important metrics, contributing to our knowledge base, and coming up with innovative ways to better the IT experience for the Grindr team.

Responsibilities

  • Assist with the desktop support function at Grindr
  • Provide end-user support for hardware & software
  • Day to day troubleshooting
  • Troubleshoot network/wifi systems
  • Assist with audio-visual set up in conference rooms and all hands space.
  • Assist Senior IT Specialist for IT asset management and provisioning for onboarding/offboarding
  • Assist with employee onboarding/offboarding
  • Coordinate IT documentation
  • Proactively surface ideas and proposals for IT support improvements
  • Coordinate with IT team on additional IT projects & initiatives as needed

Requirements

  • 2+ years Previous IT Support experience
  • Comfortable working with and supporting employees across all departments
  • Familiarity with macOS and Apple hardware
  • Network experience a plus
  • Previous system administration experience
  • Willingness to learn new skills
  • Work well under pressure
  • Professional demeanor
  • Maturity to navigate confidential situations, a wide range of personalities, and working styles
  • Technical, solutions-centric customer service style
  • Upbeat, positive energy
  • Excited by collaboration
  • Good judgment and ability to maintain confidentiality  

Benefits & Perks

  • Full coverage medical and dental insurance
  • Unlimited sick policy
  • Competitive Salaries
  • 401(k)
  • Catered lunch, every day
  • Stocked kitchen
  • Free on-site parking
  • Casual dress environment

Grindr is an equal opportunity employer

*Recruiting firms that submit resumes to Grindr without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

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What are Grindr Perks + Benefits

Grindr Benefits Overview

Benefits & Perks

100% covered medical, dental and vision insurance
Generous Parental Leave
Generous Time Off Policy
2 - Company Wide Shutdown Weeks
Competitive Salaries
401(k)- Matching
Monthly Lifestyle Stipend
Monthly Work From Home Stipends (internet & Cell Phone)
Monthly Commuter Stipend
Annual Travel & Leisure Stipend
Fully catered breakfast & lunch onsite
Casual dress environment

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
Diversity
Documented equal pay policy
Highly diverse management team
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Our dental plan covers $5000 (Premier PPO) $1500 (Standard PPO) of expenses.
Vision insurance
The vision benefits plan covers $250 for glasses and contact lenses.
Health insurance
Life insurance
Life insurance is offered at a flat rate to a $75,000 value.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Company-wide vacation
We have 2 company-wide "Offline Weeks" each year (one in summer, one in winter) where the company disconnects for some R+R.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Grindr offers a holistic benefits package that allows employees to leverage as needed. Not only do we have generous health/dental/vision/PTO policies, but we have thoughtfully designed a benefits program to support employees.

We have partnered with Included Health and Folx Health to help our LGBTQ employees navigate healthcare and receive the support they need.

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