IT Manager

| Greater LA Area
We’re BCG Digital Ventures. Welcome.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies. Our mission is to invent, launch, scale and invest in game-changing businesses with the world’s most influential corporations.
 
Adventure awaits you…
 
Build innovative businesses from the ground up
We are shaping the next generation of startups, and we’re looking for the brightest minds in the business to help us. Our world-class, multidisciplinary team will challenge you to push the boundaries of the industry. If you have the passion, tenacity, and curiosity to build innovative businesses from the ground up, we invite you to join our mission.
Operations at BCGDV
Our Operations team is the internal force that drives our business forward. It’s where organizational insight meets operational excellence. From Human Resources and Information Technology to Marketing and Finance, they are a dedicated group of one-of-a-kind problem-solvers with a deep commitment to world-class business services. 
Position Summary:
The primary responsibility will be to manage the NAMR regions IT needs including local office(s) IT departments with all aspects of technology as it relates to IT service delivery, end user support and BCG DV IT priorities (local/regional/global). This includes, but is not limited to leveraging a local IT team to perform user/office/venture team support, computer and mobile setups, maintenance and service as well as assist with audio/visual, telecommunications, network and infrastructure maintenance, and all other technology needs both in the office and at the client site.

Responsibilities:

  • Deliver service offerings provided by IT as a Service Organization 
  • Manage and/or participate in local, regional, and global projects 
  • Assess existing systems and recommend technology for upgrade and replacement
  • Evaluate new technologies for potential applicability within BCG DV
  • Work closely with both Global IT Management and local office Management, to determine IT needs and drive fulfillment 
  • Act as a Business Relationship Manager - Build a trust partnership with the business by maintaining a relationship with the office(s) and acting as a liaison between local management and IT Organization
  • Control budgets and costs, understand drivers, suggest action plans
  • Build and manage external vendor relationships (hardware, software, and services) 
  • Partner with Global Procurement Manager to coordinate purchases, leases, and contracts for office equipment and cloud tools
  • Leverage local IT team to ensure achievement of annual goals and objectives, developed in cooperation with IT Service organization and local management
  • Analyze call and ticket system data to proactively identify improvement opportunities
  • Manage, lead, mentor and coach the local IT Service team members (including potential satellite office staff) to fulfill business requirements:
  • Help develop individual skills and identify areas for growth and development
  • Provide a high level of customer service while supporting all office based staff and venture teams in a fast-paced environment. Support includes, but is not limited to laptops, smartphones, infrastructure, Audio/Visual
  • Support local technology in order to increase reliability, security, interoperability, effectiveness of customers’ work both remotely and in the office
  • Prepare and deploy laptops for staff, including configuration and imaging of laptops as well as data transfers in accordance with equipment life cycles
  • Support a variety of operating systems and applications
  • Ensure proper hardware and software asset tracking and inventory management
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
  • Document and update technology related instructions/procedures/knowledge articles 
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources and vendors
  • Maintain problem call history by recording calls in the ticketing system

Requirements:

  • Bachelor degree in technology or equivalent experience
  • Experience in IT serving the consulting industry would be preferred
  • Experience in effectively communicating (verbal/written) and presenting technical concepts to management, peer group and staff
  • Ability to guide team members through troubleshooting all user facing technology including Windows OS, Mac OS, Office Suite, various internet browsers, VPN/network connectivity, AV equipment, etc.
  • Ability to guide team members through diagnosing problems and providing solutions and/or escalating to the appropriate expertise area
  • Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, infrastructure, audio/visual
  • Travel will be required

To learn more, visit us at BCGDV.com.
 
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
 
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Technology we use

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Location

We sit at the center of the El Segundo/Manhattan Beach tech community, walking distance to dozens of eateries and less than 2 miles from the beach.

An Insider's view of BCG Digital Ventures

What’s the vibe like in the office?

The Center is an interesting mix of east-coast grit and west-coast chill. There’s always something new to explore and learn, as most DVers have a wealth of business and life experience. Lunches (and occasional late night dinners) are eaten family style and the people are supportive, which helps us all keep calm during high-stress situations.

Lydia

Strategic Designer

What does your typical day look like?

One week I am flying to a far flung city to understand big customer and market frictions, the next week we are ideating on how we solve these challenges. By far, some of the most interesting and fast paced work I have ever been part of.

Louis

Senior Venture Architect

How has your career grown since starting at the company?

I came to DV from an event background and was hesitant to take a job as an Executive Assistant – I had never been an assistant before and didn't know the ropes. Over time, I was encouraged by my line manager and others to take on new challenges and my responsibilities grew to managing all center events, furthering the DV vision alongside Joe Takai.

Lisa

Center Project Associate

How do you make yourself accessible to the rest of the team?

I maintain multiple (8+) mentor relationships across functional groups and at all levels of seniority. This enables me to have 1 on 1 conversations biweekly or monthly where I can listen to questions, concerns, and aspirations, and also share my vision or objectives.

Hans

Partner

How does the company support your career growth?

Long-term career success is determinant on you making a name for yourself-- not only at DV on the project you're on, but longer term in the industry. I always try to find ways for my team to develop their personal brands and show them off as experts. Our employees' personal growth, visibility and brand is just as important as our ventures.

Tony

Product Director

What are BCG Digital Ventures Perks + Benefits

BCG Digital Ventures Benefits Overview

Employee well-being = Priority #1

Nothing matters more to us than the success and well-being of our employees. That is why we pair our comprehensive and competitive benefit options with a broad range of localized incentives and advantages that come with life at DV.

We’re focused on creating tools and resources that will help you live a healthy and balanced life, and our generous regional benefits encourage you to spend time with the people and hobbies that inspire you the most.

We want you to plan your life’s journey with us and engage in creative learning opportunities at global scale. Venture with us today, and you’ll enjoy all of the benefits DV has to offer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to a traditional 401(K) offering, BCG Digital Ventures offers a Profit Sharing Retirement Fund, which contributes an additional 7% of your base salary to a retirement fund on your behalf.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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