IT Manager (Mac Environment)

The internet is experiencing a transformation – ad blindness and blocking are forcing media companies and advertisers to rethink the way they connect with consumers.  This evolution is changing the way we consume content and how we interact with brands.  Nativo is enabling this shift by developing the new technologies, data insights, and best practices that will power this next generation of media and advertising.

As an IT Manager, you’ll be responsible for the configuration, installation, maintenance and ongoing support of various systems and technologies. You’ll work collaboratively with other team members in 2 primary geographic locations, to provide back-end systems and application support for mission critical, complex business applications. The desired candidate will have prior experience as an IT Manager working in a fast-paced environment. Initiative and self-motivation to constantly learn and refine expertise are the keys to success in this role. This position will report to the Associate Director of IT.

What you’ll do:

• Set up and configure Mac and PC desktops, laptops, printers, peripherals, phones and networking equipment
• Maintain a database of company IT assets and software
• Conduct performance monitoring, testing and troubleshooting
• Provide support for incidents and outages and conduct root cause analysis
• Provide training to technical and non-tech end users
• Research and make recommendations on new software, hardware and workflow solutions
• Ensure redundancy and fault tolerance of critical business systems and processes

Requirements:

• 5+ years of experience in an IT Administrator/IT Manager role
• Deep understanding of Macintosh Computers and OS X
• Intermediate to Expert knowledge of the following:
  • Windows 7, 8, 10
  • TCP/IP networks
  • Microsoft Office suite
  • Maintaining an IT Asset Database
  • Help Desk / working on IT Support Tickets and resolving issues
• Ability to diagnose hardware and software issues with accuracy and speed
• Ability to work efficiently and manage small projects with minimal supervision
• Excellent communication, organizational and time management skills required
• True passion for delivering customer service levels which exceed expectations

Preferred Qualifications:

Experience managing and using the following:

• Office 365
• Box.com
• Google G-Suite
• Slack
• Video Conferencing Software and Hardware
  (ex: GoToMeeting, JoinMe, Skype, Zoom, Webcams)
• Shoretel VOIP phone system
• Supporting mobile phones (iPhone, Android)
• Cisco Meraki Equipment (Firewalls, Switches, Wireless Access Points)

What we offer:

At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product.

About Nativo

Nativo, the leading content advertising technology platform, empowers brand advertisers and publishers to reach consumers and measure their engagement with content.  For brands, Nativo provides the ultimate technology for intelligently deploying content at scale. For media companies, Nativo is a complete tech stack built from the bottom-up to deliver content and native placements within publisher sites. From the hands and minds of an amazing team, Nativo has engineered a platform that has been recognized as the best available in the market. Nativo is respected, well-funded, and is recognized as one of top tech companies to work for. Nativo is well-positioned to play a vital role forging the path of media and advertising in the coming years. The opportunity to join a team that is making a huge impact is now.