Duties and Responsibilities:

• Support associates with a variety of technology support problems including but not limited to software, hardware, AV equipment, passwords, connectivity, mobile
• Manage the Helpdesk support ticket queue
• Attempt closure on all support requests as experience allows and escalate as necessary
• Perform “first response” to let associates know we are working on their tickets or estimated times
• Track stock and assigned hardware inventory following IT procedures
• Track software license inventory following IT procedures
• Maintain clean and organized stock areas
• Create and maintain computer and mobile device software standards
• Setup newly procured computers and work with IT Director to identify and complete computer upgrades
• Create, test, update and deploy software upgrades via automation tools
• Deploy accessories and software requested by employees following IT procedures
• Arrange and track the return of equipment from departed associates following IT procedures
• Schedule repairs on defective equipment following IT procedures
• Order service parts for warranty equipment
• Prepare and sell out of service equipment
• Schedule and track the transfer of donated or sold equipment
• Work with IT Director to develop training curriculum
• Teach classes as necessary for IT software and hardware training
• Create and update training material on IT Training site
• Complete special projects as required

Qualifications:

• College degree preferred. Technical degree or equivalent experience.
• 4+ Years desktop support experience (Macintosh specific experience).
• Experience with Unix/Shell Scripting and E Deployment tools a plus.
• Proven ability to provide exceptional customer service.
• Ability to manage multiple projects.
• Attention to detail including ability to work with numbers.
• Ability to work flexible hours, including evenings and weekends when required.
• Able to effectively communicate technical information to non-technical audiences.
• Able to maintain professional demeanor under stress.
• Ability to work outside of normal business hours as special projects or repairs may require.
• Strong written and verbal communication skills.
• Ability to work overtime with little advance notice.
• Position will be on call after hours on a rotating schedule.
• Position will require travel between multiple local offices and must provide transportation.
• Position may require travel out of state.

Physical Requirements:

• Ability to lift heavy objects.

GOAT Group is the world’s largest marketplace for authentic sneakers. Its brands offer the greatest selection of sneakers available through company-operated retail stores, e-commerce sites and mobile apps under the GOAT and Flight Club brands. Through its innovative technology and service, GOAT Group has changed the landscape of sneaker commerce and has quickly become the world’s most trusted source to discover, buy and sell authentic sneakers.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.