IT Help Desk Generalist (Temporary Assignment)

This position is for a temporary engagement through our staffing partner Yoh Services.

Candidates must be authorized to work in the United States for this position.

Responsibilities:

• Serve as point of contact for technical assistance within Naughty Dog (both software and hardware)
• Perform remote and local troubleshooting through diagnostic techniques
• Follow up with users and see problems through to resolution
• Properly escalate unresolved queries to the next level of support
• Building workstations in-house
• Organizing and cataloging the IT hardware
• Install, modify, and repair computer hardware and software for users
• Additional responsibilities may be assigned as needed

Requirements & Skills:

• Proven working experience in providing help desk support
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Proficiency in Microsoft Office: Word, Excel, Visio, Outlook
• Proficiency in Microsoft Windows 7, 8 and 10 (this is a must)
• Strong understanding of building PCs

Bonus Skills:

• Operating Systems: Linux and Mac OS X (any flavor)
• Languages: Python, PHP, JavaScript, HTML, SQL
• Software: Perforce, Wireshark, Sublime Text, Chrome, Windows AD administration Tools
• Familiar with Sony PlayStation 4 hardware and software interfaces and peripherals