Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for an IT Events Technical Producer to join Snap Inc! Working closely with the IT Implementations team, you will work directly with our internal partners to support the technical aspects of their events and services. Ideal candidates are passionate about technology, production management, customer service, and building a team. Significant travel is expected. This is a full-time position based in Los Angeles.
You will oversee the execution of a wide variety of production services in support of Snap’s business initiatives and mission. You will be instrumental in shaping Snap’s voice and identity through broadcast communications and specialized experiences. You are a leader and subject matter expert in your field. You command a mastery knowledge of the relationship and dependencies between all areas of production.
This multifaceted and multi-disciplinary role requires you to have strong and diverse leadership experience and skill sets related to technical event production. You are a high impact leader and thoughtful service owner. You are responsible to grow and maintain strategic partnerships and customer relationships for the IT Events Team.
You provide excellent customer service and consistently demonstrate Snap’s value based behaviors. You manage and drive the development of event services in addition to the execution of large projects. You are often given broad, complex and ambiguous problems to solve. You are responsible for the overall quality and delivery of a service within the team. You can supervise and manage production teams, stepping into various disciplines and supporting junior team members in all areas.
You are a creative leader and self-starter with autonomy to manage services using your own judgement with little to no input from senior team members. You are responsible for mentoring and coaching your peers while providing feedback and input to senior management related to team performance and service risk. You drive the development of department strategy and own decisions which affect strategic partnerships, budget, and technical vision.
What you’ll do:
Provide technical direction and leadership in support of the planning, scheduling, and delivery of live event production services at Snap.
Apply significant knowledge of industry trends and developments to improve services to our internal partners
Manage and onboard vendors from contract to delivery in accordance with team standards and company policies, cultivating a network of global event resources.
Provide management with reports on vendor performance, availability, and risks
Easily step into the role of Executive Producer, Technical Director, Show Caller, and/or Project Manager from planning to execution for all assigned events and technical productions globally
Keep management well informed of the status of event support efforts and serve as liaison between vendors and internal partners
Own the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
Communicate and enforce Snap Inc. standards, creating and defining new standards as technology and scope evolves
Manage technical resources within budget and client support schedule
Consistently deliver high-quality, high impact services to clients
Uphold service level agreement standards and track team metrics to support the team’s performance goals
Own logistic planning from end to end. Oversee warehouse inventory and global asset management
Communicate with internal partners and stakeholders regarding new materials and systems to ensure that they are scoped and launched in an appropriate manner
Escalate issues encountered during events in a timely manner to appropriate service owner for immediate resolution, or eventual maintenance
Create and contribute to SOPs and documentation
Completing detailed event reporting using a ticket tracking system
Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Uphold all of Snap’s values, including our core values of being kind, smart, and creative.
Knowledge, Skills & Abilities:
Understand the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc.) as well as how to execute these formats flawlessly
Strong interest in technology and agility at learning new products and features.
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
The ability to communicate effectively in both written and verbal formats
Possess the knowledge, skills and ability to support the following services and disciplines: video conferencing, audio conferencing, local audio reinforcement, video and graphics technologies, video recording and camera operation, Internet broadcast video streaming, network infrastructure assessment, set design, and IT operations and support
Operation of Windows and Macintosh operating systems, network routers and wireless devices, specialty photo printers, custom new media, iPads, iPhones, Crunchy products, etc.
Familiarity with Vectorworks, CAD, or other drafting software
The ability to communicate effectively in both written and verbal formats
An ability to learn and work in a variety of business applications for such processes as scheduling, project tracking, vendor management, purchasing, and inventory management. Experience with Jira is a plus.
Ability to multitask and adapt to changing priorities, as needed
Ability to motivate and focus cross functional teams to reach challenging goals
Ability to work a flexible schedule including nights and weekends as needed
The ideal candidate can gain the confidence and trust of others through honesty, integrity, and authenticity.
4+ years of technical production experience in a live event or corporate environment OR a professional degree with 2+ years of experience in a related field, OR a Bachelor's Degree in a related field.
2+ years of customer support experience in a technical environment
8+ years of technical production experience in a live event or corporate environment including the configuration, operation, and troubleshooting of production equipment
4+ years of customer support experience in a technical environment
Bachelor's Degree in an area of technical production or creative media field
High School Diploma or equivalent
Experience working in an event environment or collaborative production setting
Professional certifications and credentials
Valid California Driver's License (or the ability to obtain)
Valid Passport for international travel (or ability to get one)
Ability to safely lift 50 lbs unassisted
Experience working in a start-up environment or tech company
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]