IT Desktop Specialist

| Santa Monica
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EZTexting is currently looking for an IT Desktop Technician to join our growing IT department to assist with the day-to-day IT requests received from internal and external users.

Duties And Responsibilities

  • Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.

  • Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.

  • Setup remote monitoring and diagnostic systems.

  • Determine the best solution based on the issue and details provided by the end-users.

  • Train end users and walk them through the problem-solving process.

  • Research and provide accurate information on IT products and services.

  • Track issues, progress, and resolutions using tickets.

  • Timely follow-up with end users to ensure issue has been resolved.

  • Communicate end user feedback and/or suggestions to appropriate internal teams and management.

  • Inform management of recurring problems.

  • Stay current with system information changes and updates.

  • Identify, suggest, and implement improvements on procedures and workflows

  • Working with purchase orders and procurement of IT equipment

Qualifications

  • Minimum of 4 years’ experience working in a similar IT desktop/helpdesk position.

  • Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).

  • Working knowledge with different AntiVirus software

  • Strong attention to detail and ability to work with minimal supervision.

  • Effective verbal, written communication and organizational skills.

  • Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.

  • Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.

  • Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.

  • Proven ability to take ownership of tasks to move daily work forward.

  • Ability to use sound judgment in completing tasks and to seek guidance when needed.

  • Good interpersonal skills.

  • Be able to travel occasionally

WHAT YOUR DAY IS LIKE

  • Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.

  • Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

  • Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.

  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.

  • Recommend hardware and software solutions, including new product acquisitions and upgrades.

  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.

  • Support new hire setups and assist with terminating employees

Benefits:

  • Fully paid medical, vision, dental and life insurance for self (50% for families)
  • Stock options
  • Paid vacation
  • 401(k) plan
  • Uncapped growth potential
  • Fully stocked kitchens
  • Dog friendly office
  • And many more additional perks…


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Location

CA

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