As an Information Technology Associate, you will join a growing team to oversee and execute on the development and maintenance of Compass’ Information Technology systems. You will help design and implement IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth business. Your primary responsibilities will focus on supporting the Mac computing environment, our Agents, and ongoing improvements to IT systems and infrastructure.

What We're Looking For:

• 2+ Years of Experience in IT
• Demonstrable skills and expert proficiency with Mac OS and iOS
• In-depth knowledge of productivity tools including Microsoft Office, Google Apps, Adobe Creative Cloud, and various video conferencing/collaboration solutions
• Exceptional customer service and communication skills- helpful and calm under pressure
• JAMF Casper experience is preferred
• Network Admin experience is a plus
• Windows support experience is a plus
• Mobile Device Management is a plus
• Proactive attitude, loves to work in a fast paced environment where the toolset is continuously evolving

At Compass You Will:

• 1st and 2nd level support for all staff and agents in each of our locations
• Support the wired and wireless networks of a team of 400+ people
• Assist with new employee onboarding including hardware setup, user accounts, IT training, mobility solutions, and more
• Help improve overall IT systems, build processes, and efficiency
• Support the office's VOIP telephone system