IT Applications Administrator (NetSuite/EDI)

| Greater LA Area

Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.

Golden Hippo is currently looking for IT Support Administrator who will be responsible for supporting critical fulfillment business applications, as well as evaluate and optimize systems and resources, manage re-engineering initiatives and ensure alignment with business growth objectives. This role will work with both business stakeholders as well as IS/IT counterparts to ensure that systems are operational, compliant, and meeting critical business needs.

HERE IS WHAT WE OFFER YOU

At Golden Hippo you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Hippo is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:

  • Competitive salary (DOE)
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • In-office CrossFit gym with professional coaches
  • Yoga and meditation breaks
  • Casual, "no dress code" atmosphere and an open office space
  • Highly interactive work with a talented, passionate team
  • UNLIMITED room for growth and results-based pay increases


WHAT YOUR DAY IS LIKE

  • Administrate and support NetSuite (ERP)/TrueCommerce (EDI) business applications used by the business functions including solving for continuous improvements, automation, and enhancements.
  • Act as subject matter expert in identifying, evaluating, and implementing system change requests and procedures that are cost-effective, meet user requirements and consider data quality requirements.
  • Manage incoming support requests, help business users troubleshoot application issues and engage in problem determination, workaround resolution, and root cause analysis utilizing basic project management skills to deploy new solutions or functionality.
  • Troubleshoot including escalation of more complex issues with software vendors.
  • Ensure that applications and related services are documented and current.
  • Regularly gather system issues/enhancements and track resolution plans with company stakeholders
  • Act as a business partner to the fulfillment function to monitor application usage and identify optimization opportunities
  • Monitor, audit, and resolve data integrity issues between integrated business systems.
  • Supports projects to address business strategies by solving complex business problems through system automation
  • Successfully engage in multiple initiatives simultaneously under tight deadlines

BEST CANDIDATES WILL HAVE

  • Bachelor’s degree in Management, Operations, Computer Science, Business, Information Technology, or a related field.
  • 3-5 years work experience as a IT Support Administrator required
  • System Administrator or relevant applications management
  • Experience working with NetSuite ERP (preferably OneWorld) and EDI (Preferably TrueCommerce)
  • Experience in application customization through in-house development
  • 1-2 years JavaScript or SQL experience (SuiteScript and/or MySQL preferred).
  • Strong organizational skills required;
  • Project Management experience a plus.
  • Ability to work with multiple vendors and external partners.
  • The ability to pick up new processes quickly and efficiently required
  • Ability to communicate complex technical concepts to a wide variety of audiences.
  • Understanding of change and release management.
  • Solution driven with the ability to gather, analyze, and resolve issues.

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles. If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.


Golden Hippo Company Culture Highlights:

  • Winner of Comparably's Award for Best Company in Los Angeles 2019
  • Winner of Comparably's Award for Best Company Happiness 2018
  • Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/golden-hippo

Read Full Job Description

Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. You'll see a couple of dogs leaping down the halls and people talking about what they’re going to wear to next office party. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Online Reputation Management Lead

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.

Anisha

Front End Developer

How has your career grown since starting at the company?

I began my Golden Hippo career in an entry level position. In two years since, I have been promoted several times and now sit in a management position. I am so grateful to be in a company that encourages and enables rapid growth.

Spencer

Marketing Manager

How do your team's ideas influence the company's direction?

Golden Hippo has a culture that encourages everyone to share ideas. For example, our customer care agents hear firsthand what customers are saying, so we’re able to take that information and funnel it back to the product developers, writers, etc. This allows us to directly influence the way campaigns are run and optimized.

Peter

Chief Customer Officer

What projects are you most excited about?

The Management and Leadership training initiatives. These programs are meant to support the development of our future Hippo leaders, regardless of their existing experience and career levels. L&D is planning on leveraging the knowledge of our existing leadership team and learning resources to ensure successful results for all training initiatives.

Claudia

Learning & Development Manager

What are Golden Hippo Perks + Benefits

Culture
Partners with Nonprofits
Golden Hippo support various charities through many of our brands.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous Parental Leave
Golden Hippo offers up to 16 weeks of paid maternity leave and 2 weeks of paid paternity leave for new parents with at least 12 months of service.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We have a fully stocked kitchen with food and snacks.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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