At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking an IT Administrator whose primary role is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes maintaining networks, servers and security programs and systems.

The IT Administrator will manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network. The IT Administrator will also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery as needed.

What You Will Do

• Set up company laptops and desktops for new hires.
• Set up company printers.
• On premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones).
• Remote troubleshooting of employee home network/connectivity issues.
• Administration of GSuite and other SaaS tools as necessary (ZenDesk, Jira, Salesforce, LastPass etc).
• Manage VPN Access via AppGate.
• Implement and administer IT policy and procedure related network hardware and software acquisition, use, support, security, and backup.
• Performs basic IT Security Audits on a regular basis.
• Documents process for scalability and configuration of remote users.
• Document processes for IT best practices.
• Document process for administration of all third party software tools.
• Assist in physical installation of equipment at datacenter.
• Researches and evaluates new technologies and assists with negotiating contracts with and activities of hardware, software, telecommunications, support, and training vendors.
• Assist in developing and implementing disaster recovery procedures.
• Provides basic project management for various IT projects as needed.
• Perform onboarding and off-boarding of employees as directed by HR.
• Maintain IT Vendor relationships.
• Track and confirm vendor billing for IT spends (licensing, physical inventory, etc.)
• Perform inventory management (hardware and software)
• Continuously improve performance of IT vendors.
• Facilities and Operational Logistics duties as required.
• Regularly work in-office while acting as the company's go to SME with regards to the above responsibilities.
• Performs other related duties as assigned by management.          

Who You Are

• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Creative, flexible, and innovative team player.
• Ability to analyze complex data and develop innovative recommendations and solutions.
• Excellent planning, organizing, and project management skills.
• Excellent technical troubleshooting skills.
• Ability to work within a set budget and find cost effective solutions to complex problems.
• Ability to implement effective change management strategies.

Qualifications

• Network troubleshooting; LAN support; hardware/software.
• MDM administration (Jamf).
• Experience with GSuite, Jira, ZenDesk, Salesforce, LastPass Enterprise, Jamf.
• Experience troubleshooting MacBooks, Windows 10,  iPhones and Android devices.
• Excellent written and oral communication skills.
• Basic IT Security principles, procedures and best practices.
• Strong organizational, problem-solving, and analytical skills.

Work Perks Worth the Hype

• Competitive compensation package
• Medical, dental, and vision insurance
• 401 (k) employer match program
• Gym membership reimbursement
• A team of highly experienced colleagues
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly)
• Catered family lunches together (Every Friday)
• Monthly Massages
• Your birthday off