Integration Specialist at NBCUniversal (Remote)

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Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
NBCUniversal International is one of the world's premier entertainment companies, delivering quality content and compelling brands to over 176 territories across Europe, the Middle East, Africa, Latin America, and Asia Pacific. Operations and Technology are at the heart of this network, providing global, standardised and efficient workflows and business systems that enable the rapid delivery of content from source to consumer. We operate the international linear channels, a broad range of non-linear services, and are also developing new digital initiatives that offer direct to consumer services.
Job Description
The Integration and Delivery team are responsible for successfully implementing new business opportunities or changes to existing services into the International Media Operations team and wider international business. With responsibility across the Media Operations lifecycle from scheduling & playout to media ordering & fulfilment the team are experts at delivering new services across the end-to-end workflow. The breadth of the team's responsibility includes:
  • Business Development Support & Governance
  • Project Management, Delivery Methodology, Reporting & Accountability
  • Service Transition, Integration & Change Management
  • Global Workflow Optimisation & Productivity Improvement

Specifically: we require an Integration Specialist to join the team who will build and maintain an overarching knowledge of the end-to-end IMO workflows and processes, using that expertise to recommend, establish and communicate efficiency improvements. The role will be based in London and will involve some international travel.
Key Responsibilities
  • Work as a senior member of the Integration & Delivery team
  • Provide overarching knowledge of the end-to-end International Workflows
  • Impart authority on the impact of systems changes on business users
  • Assist projects with the implementation of new workflows or changes to existing processes
  • Investigate workflow failures and issues, identify the source of the issue and offer recommendations for resolution
  • Carry out continual service improvement by identifying opportunities for workflow optimisation and productivity improvements, driving process quality enhancements, improving communication and promoting correct adherence to the process
  • Author and own operational and user documentation ensuring it is maintained by those implementing changes to workflows
  • Carry out User Release testing of systems minimising the risk of disruption to workflows post release
  • Liaise with the International Super User community setting up and chairing regular working groups
  • Provide systems and workflow training as required

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
Skills & Behaviours
  • Ability to build trusting relationships with operational teams throughout the business identifying key expertise that exist in different departments
  • Eagerness to build knowledge and understanding of all areas of the workflow, not just areas of specialism
  • Exceptional written communication skills taking an organised and consistent approach to document creation, storage and dissemination with superior attention to detail in all output forms
  • Excellent analytical and problem-solving skills with the ability to look at multiple options and solutions when overcoming a challenge
  • Broad understanding of technical broadcast systems and operational workflows and ability to work collaboratively with technical authorities and workflow specialists
  • Inquisitiveness with the ability to fully evaluate why a workflow incident has occurred, establishing options for reducing the risk of further occurrences
  • Self-motivated to identify, champion and implement improvements to the workflows for the benefit of others
  • Assessment of wider impact of a workflow or development change with courage to escalate if implications have not been sufficiently considered
  • Ability to understand complex processes and convey them at a suitable level of complexity for the audience whether operational teams, development teams or business stakeholders
  • Excellent communication, presentation, negotiation and influencing skills
  • Excellent time management skills with an ability to communicate across multiple time zones and territories
  • Training and guidance in group or individual setting on new processes, workflows and systems

Specific previous experience
  • At least 5 Years' operational experience, working in the media and broadcast industry.
  • Demonstrate experience and knowledge of high-level media workflows with specific detailed knowledge of key elements of that workflow
  • Proactive with excellent interpersonal, written & verbal communication, planning and time management skills
  • Desktop skills - MS office, MS Visio, MS Project (or similar applications)

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
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100 Universal City Plaza, Universal City, CA

An Insider's view of NBCUniversal

What’s the vibe like in the office?

Exciting! We all pass the vibe check! Great conversations between all levels regardless of role or title.


Scrum Lead, Operations & Technology

What kinds of technical challenges do you and your team face?

We have multiple projects that are complex and require a good coordination of resources from multiple teams. While this is challenging, I have to give kudos to every member of our team that works very hard on these projects while working on day-to-day troubleshooting tasks.


Principal Site Reliability Engineer, Operations & Technology

How has your career grown since starting at the company?

I started at NBCU as a QA Analyst, testing the NBC Sports App on multiple Platforms, and in 2019, I was promoted to Sr. QA. During my time on this team, I supported Monday Night Football, 2 Superbowls and 4 Olympic Games (and even won an Emmy for the Rio Olympics in 2016!) In Feb of 2022, I moved to Peacock OneApp and I was promoted to manager.


Manager, Quality Assurance, Peacock

What unique initiatives do you have that encourage innovation?

I encourage my team to do research and approach their tasks from different perspectives. I reward success, but I also remind them that failure is a great learning experience.


Engineering Manager, Peacock TV

What are some social events your company does?

Our Employee Resource Groups have hosted such a variety of events, both virtually and in-person. I’ve had a chance to attend paint nights, pumpkin carving, one-on-one speed networking dates with other women in tech, movie premiere events and learning about different cultures/cuisines in celebration of AAPI month! There’s always something going on!


Software Engineer, Operations & Technology

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