Incident Manager, U.S. Trust and Safety

| Greater LA Area
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Responsibilities

This high speed role requires a great deal of complex problem-solving across time zones, and tireless entrepreneurial spirit. You will be shaping the landscape of Trust and Safety and we expect you to find solutions and create opportunities with a minimum of hand-holding. We are largely unencumbered by red tape, but building process is a critical step towards scale - be prepared to build a structure that empowers ongoing, sustainable rapid growth. TikTok is the world's premier destination for short-form mobile video. Our mission is to inspire creativity and bring joy. The US Trust and Safety Policy Team works to proactively identify safety risks on platform and codify policies to ensure our users are safe while using our platform and also have the freedom to express themselves authentically. - Lead and support a team that assess inbound emergency escalations and make immediate decisions based on a variety of complex factors and coordinate with internal and external partners including law enforcement to provide real world assistance to people in crisis. - Provide real-time summaries for cross functional partners related to ongoing and resolved emergency escalations. - Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, suicide which may be considered offensive or disturbing.

Qualifications

- 5+ years of professional experience in operations, people management, and/or business strategy and prioritization. - Strategic thinker with analytical and creative problem-solving skills. - Self-starter, intellectually curious and a creative individual who can operate in ambiguity. - Proven communication skills, demonstrated experience as a collaborative team player. - Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality. - Experience working independently with impeccable judgment. - Demonstrated experience managing pressure. - Experience working or leading within a global team. - Fluency in English and at least one continental European language, mandarin is a plus

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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